> Hi Yuan,Thank you for your swift reply. Unfortunately, I get another error > when trying to switch to Blue Marble dynamic. The error message is: > There was an error accessing the image with the > url:https://neo.gsfc.nasa.gov/wms/wms?service=WMS&VERSION=1.3.0&REQUEST=GetMap&LAYERS=BlueMarbleNG&CRS=CRS:84&STYLES=&SRS=CRS:84&FORMAT=image%2Fpng&BBOX=-34.0,-81.0,134.0,90.0&WIDTH=1188&HEIGHT=888&transparent=TRUE > Could not load > resource:https://neo.gsfc.nasa.gov/wms/wms?service=WMS&VERSION=1.3.0&REQUEST=GetMap&LAYERS=BlueMarbleNG&CRS=CRS:84&STYLES=&SRS=CRS:84&FORMAT=image%2Fpng&BBOX=-34.0,-81.0,134.0,90.0&WIDTH=1188&HEIGHT=888&transparent=TRUE > Also, I don't have a folder named .unidata on my computer. Should I? I have > spent hours trying to diagnose the issue and I can't figure it out. The > latest version of IDV works perfectly on my old windows computer. Is there a > Mac user at unidata who could download the latest IDV version and test to see > if they get the same error? I am using Mac Sonoma 14.4.1 operating system on > a 64Gb MacBook Pro that was purchased in September. > Thanks again for your help. Much appreciated.Sincerely,teddy p.s. The RAMADDA > plugin has been deleted and it still delivers the same error. > The .unidata is a hidden folder, google mac show hidden folders would tell you how to find it. Try to connect to the satellite imagery server "adde.ucar.edu", any luck there? Yuan > dog / it / good boyhttp://www.teddyallen.com > "To move quickly, go alone. To move far, go together." — African Proverb > > On Thursday, April 11, 2024 at 12:37:15 PM AST, Unidata IDV Support > <address@hidden> wrote: > > > Hi Yuan,Thank you for following up. I deleted the ramadda plug in and > > nothing changes. My mac is new and I installed the latest IDV version and > > continue to get the "Couldn't kickstart handshaking" error. Do you know of > > anyone who uses a new MacBook Pro with IDV? I am happy to share my screen > > via Zoom if there is interest. Unfortunately, I have to use IDV to teach a > > class next week and it depends on the remote catalog functionality. Thanks > > again,teddy > > dog / it / good boyhttp://www.teddyallen.com > > Hi Teddy, > > We did get the "handshaking fail..." error message a while ago, and found out > it is the old RAMADDA plugin problem. I believe it has nothing > to do with version of your MacBook. One question: could you try to click on > the earth icon to display the blue marble (static) and > then switch to a dynamic to see if it is working normally? > > One thing you can try is to remove or rename the .undiata folder and try > again. > > If still no luck, we can setup a zoom meeting. > > Yuan > > > "To move quickly, go alone. To move far, go together." — African Proverb > > > > On Wednesday, April 10, 2024 at 06:46:30 PM AST, Unidata IDV Support > > <address@hidden> wrote: > > > > > Hi Yuan,I am trying to diagnose this error and am seeing a message that > > > says, "Couldn't kickstart handshaking". This message repeats every time I > > > try to access a URL through IDV catalogs or URLs in the "Data Choosers" > > > tab. I can copy and paste the URL into a browser and the page loads. Do > > > you have any Mac users that run IDV? Is there a setting I need to select? > > > I hope your trip back from China went smoothly. Thank you,teddy > > > dog / it / good boyhttp://www.teddyallen.com > > > "To move quickly, go alone. To move far, go together." — African Proverb > > > > > > > Hi Teddy, > > > > If you have an old ramadda plugin installed, please remove it and restart > > the IDV. Otherwise, I have > > no idea why it is happening. > > > > Yuan > > > > Ticket Details > > =================== > > Ticket ID: URX-148278 > > Department: Support IDV > > Priority: Normal > > Status: Open > > =================== > > NOTE: All email exchanges with NSF Unidata User Support are recorded in the > > Unidata inquiry tracking system and then made publicly available through > > the web. If you do not want to have your interactions made available in > > this way, you must let us know in each email you send to us. > > > > > > > > > > > Ticket Details > =================== > Ticket ID: URX-148278 > Department: Support IDV > Priority: Normal > Status: Open > =================== > NOTE: All email exchanges with NSF Unidata User Support are recorded in the > Unidata inquiry tracking system and then made publicly available through the > web. If you do not want to have your interactions made available in this > way, you must let us know in each email you send to us. > > > > Ticket Details =================== Ticket ID: URX-148278 Department: Support IDV Priority: Normal Status: Open =================== NOTE: All email exchanges with NSF Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.
Attachment:
Screen Shot 2024-04-11 at 2.58.28 PM.png
Description: PNG image
