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[IDV #URX-148278]: THREDDS not responding in IDV 6.2u2

> Hi Yuan,Thank you for following up. I deleted the ramadda plug in and nothing 
> changes. My mac is new and I installed the latest IDV version and continue to 
> get the "Couldn't kickstart handshaking" error. Do you know of anyone who 
> uses a new MacBook Pro with IDV? I am happy to share my screen via Zoom if 
> there is interest. Unfortunately, I have to use IDV to teach a class next 
> week and it depends on the remote catalog functionality. Thanks again,teddy 
> dog / it / good boyhttp://www.teddyallen.com

Hi Teddy,

We did get the "handshaking fail..." error message a while ago, and found out 
it is the old RAMADDA plugin problem. I believe it has nothing
to do with version of your MacBook. One question: could you try to click on the 
earth icon to display the blue marble (static) and 
then switch to a dynamic to see if it is working normally?

One thing you can try is to remove or rename the .undiata folder and try again.

If still no luck, we can setup a zoom meeting.

Yuan

> "To move quickly, go alone. To move far, go together." — African Proverb
> 
> On Wednesday, April 10, 2024 at 06:46:30 PM AST, Unidata IDV Support 
> <address@hidden> wrote:
> 
> > Hi Yuan,I am trying to diagnose this error and am seeing a message that 
> > says, "Couldn't kickstart handshaking". This message repeats every time I 
> > try to access a URL through IDV catalogs or URLs in the "Data Choosers" 
> > tab. I can copy and paste the URL into a browser and the page loads. Do you 
> > have any Mac users that run IDV? Is there a setting I need to select?
> > I hope your trip back from China went smoothly. Thank you,teddy 
> > dog / it / good boyhttp://www.teddyallen.com
> > "To move quickly, go alone. To move far, go together." — African Proverb
> >
> 
> Hi Teddy,
> 
> If you have an old ramadda plugin installed, please remove it and restart the 
> IDV. Otherwise, I have
> no idea why it is happening.
> 
> Yuan
> 
> Ticket Details
> ===================
> Ticket ID: URX-148278
> Department: Support IDV
> Priority: Normal
> Status: Open
> ===================
> NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
> Unidata inquiry tracking system and then made publicly available through the 
> web.  If you do not want to have your interactions made available in this 
> way, you must let us know in each email you send to us.
> 
> 
> 
> 


Ticket Details
===================
Ticket ID: URX-148278
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
Unidata inquiry tracking system and then made publicly available through the 
web.  If you do not want to have your interactions made available in this way, 
you must let us know in each email you send to us.