INC0386021 has new comments
William,
The following comments were given about the Incident:
Hopefully Eng Matthew Jin will continue to provide relevant updates since we do not have the ability to open a task for his group.
//JOHN//
The issue raised in the ticket was a result of flooding in the Boulder data
center last week. The computer that runs the MADIS map processing was in
the computer room that was shut down due to the flood. It is expected that
the computer will be moved to a new location this week, and brought up. It
is unknown as of now whether the box was physically damaged by the flood or
not.
Please let me know if you've any questions.
Regards,
*Matthew Jin*
*WCCIS MADIS Support*
*NOAA Affiliate -** ERT Inc*
*5830 University Research Court*
*College Park, Maryland 20740*
*(o) 301-683-3921*
*address@hidden *
<301-427-9482>
William,
Thank you for your issue report. We'll update you on the findings once the investigation is done.
Thank you,
Matthew Jin
WCCIS MADIS Support
NOAA Affiliate - ERT Inc
5830 University Research Court
College Park, Maryland 20740
(o) 301-683-3921
//JOHN//Some details of the ticket are included below:
End User: William Boll Short description: NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*) Customer Impact Statement: causing a persistent flag for one of our decoders State: Awaiting User Info Priority: High Queue position: 141 Category: Data Sub-Category: Delivery Issues Assignment group: NCO OMB Tech Control Description: - Problem causing a persistent flag for one of our decoders
The last time we received the following file was on 12/24 1832zDue date: 2022-12-30 18:30:00 EST You may return to the ticket at any time to check the status, add additional comments or close the ticket.Click here to view the Incident: INC0386021
Ref:MSG7983885