[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[IDV #QID-447190]: IDV Issues with new MAC OS

> Hi Yuan,
> 
> Success – I closed out all apps on the Mac and then tried again to launch IDV 
> followed immediately by launching another app.
> 
> Thanks for your help!!
> 
> Best,
> Mike

You can try to launch the browser first and move it aside a bit, then launch 
IDV and immediately left click and hold on the browser. Now,
the browser will be on the focus and it is the one the other application 
interferes with.

Yuan
> 
> From: Michael Keables <address@hidden>
> Date: Wednesday, March 6, 2024 at 9:41?AM
> To: address@hidden <address@hidden>, address@hidden <address@hidden>
> Cc: address@hidden <address@hidden>, Michael Keables <address@hidden>, 
> address@hidden <address@hidden>
> Subject: Re: [EXTERNAL] [IDV #QID-447190]: IDV Issues with new MAC OS
> Hi Yuan,
> 
> I don’t have Grammarly or Parallel Access installed on my Mac. I tried to 
> launch another app immediately following launching IDV but still have the 
> same issue – the dreaded color spiral while attempting to load the IDV 
> Dashboard.
> 
> Any other suggestions?
> 
> Thanks,
> Mike
> 
> From: Unidata IDV Support <address@hidden>
> Date: Tuesday, March 5, 2024 at 2:49?PM
> To: address@hidden <address@hidden>
> Cc: address@hidden <address@hidden>, Michael Keables <address@hidden>, 
> address@hidden <address@hidden>
> Subject: [EXTERNAL] [IDV #QID-447190]: IDV Issues with new MAC OS
> [External Email From]: address@hidden
> 
> > Full Name: Michael Keables
> > Email Address: address@hidden
> > Organization: University of Denver
> > Package Version: 6_2u2
> > Operating System: OS 14.2.1 (Sonoma)
> > Hardware: MacBook Pro
> > Description of problem: Re: [IDV #QID-447190]: IDV Issues with new MAC OS 
> > (Map window freezes on launch).
> >
> > Has there been a fix provided for this issue? I checked the support 
> > archives but haven't seen a recent update.
> >
> > I tried to download the 6_2u3 nightly release  per the thread above but the 
> > file is corrupted.
> >
> > Thanks in advance.
> >
> > Best,
> > Mike
> >
> >
> Hi Mike,
> 
> I am working on the nightly release, there is a problem related to signing 
> certificate.
> 
> You can ignore my previous reply and you don't have to download and install 
> the nightly release. The newly finding of
> this hang issue with the Mac OS is due to other application interfering, such 
> as Grammarly Desktop and Parallel Access.
> If you launch the IDV and immediately try using any other app (in other 
> words, IDV’s splash screen no longer has focus),
> IDV will start normally. Quitting the Grammarly application by going up to 
> the menu bar on top of the screen and
> selecting “Quit” via the Grammarly icon’s menu will also allow IDV to work.
> 
> Yuan
> 
> Ticket Details
> ===================
> Ticket ID: QID-447190
> Department: Support IDV
> Priority: Critical
> Status: Open
> ===================
> NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
> Unidata inquiry tracking system and then made publicly available through the 
> web.  If you do not want to have your interactions made available in this 
> way, you must let us know in each email you send to us.
> 


Ticket Details
===================
Ticket ID: QID-447190
Department: Support IDV
Priority: Critical
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
Unidata inquiry tracking system and then made publicly available through the 
web.  If you do not want to have your interactions made available in this way, 
you must let us know in each email you send to us.