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[IDV #ZTE-803919]: IDV won't boot

> Yuan,
> I tried the new nightly release just now and I got the dashboard up, then it 
> pinwheels before the map screen can load.  This is what remains in my 
> terminal after a force quit:
> [A screenshot of a computer error  Description automatically generated]
> ~Keah
> 
> --
> Keah Schuenemann, PhD
> Professor of Meteorology
> Metropolitan State University of Denver
> 

Hi Keah,

Thank you so much for being patient with me. I will keep digging into this 
problem. 
By the way, I didn't receive the screenshot. Could you send it to me again?

Yuan
> 
> From: Unidata IDV Support <address@hidden>
> Date: Friday, January 19, 2024 at 12:34?PM
> To: Keah Schuenemann <address@hidden>
> Cc: address@hidden <address@hidden>
> Subject: [EXTERNAL] [IDV #ZTE-803919]: IDV won't boot
> NOTICE: This email originated from outside the University. Please exercise 
> caution when replying or opening links and attachments.
> 
> 
> > > Yuan,
> > > I can’t boot IDV today.  ?.  It hangs before a dashboard even comes up.  \
> > > ~Keah
> > >
> >
> > Hi Keah,
> >
> > Make sure the version of the IDV is latest. When it hangs, what is the 
> > message in the startup gui?
> >
> > Yuan
> 
> Hi Keah,
> 
> I have another nightly release available, please try this one to see if the 
> fixed can be persistent.
> 
> Yuan
> > > --
> > > Keah Schuenemann, PhD
> > > Professor of Meteorology
> > > Metropolitan State University of Denver
> > > address@hidden<mailto:address@hidden> | Office:  Science 2018 | Office 
> > > Hours and 
> > > Schedule<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebapp.msudenver.edu%2Fdirectory%2Fprofile.php%3FuName%3Dkschuene&data=05%7C02%7Ckschuene%40msudenver.edu%7Cbd1ff804f90c44499bca08dc19259cc1%7C03309ca417334af9a73cf18cc841325c%7C1%7C0%7C638412896576409429%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=beRI0XBICB%2FEmxIv377cR%2B%2BahLkWxwueDQwOBScOq7Y%3D&reserved=0<https://webapp.msudenver.edu/directory/profile.php?uName=kschuene>>
> > >  | (303)615-0780 or Teams
> > > Pronouns: She/Her/Hers
> > > Earth and Atmospheric Science Department:  
> > > https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.msudenver.edu%2Fearth-atmospheric-sciences%2Fmeteorology%2F&data=05%7C02%7Ckschuene%40msudenver.edu%7Cbd1ff804f90c44499bca08dc19259cc1%7C03309ca417334af9a73cf18cc841325c%7C1%7C0%7C638412896576417301%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eH%2Ffi%2FPeTZAk6wvm0xreFuCZcoQcEG689Vhwlo9Lb4o%3D&reserved=0<https://www.msudenver.edu/earth-atmospheric-sciences/meteorology/>
> > >
> > >
> > > From: Unidata IDV Support <address@hidden>
> > > Date: Thursday, January 18, 2024 at 11:35?AM
> > > To: Keah Schuenemann <address@hidden>
> > > Cc: address@hidden <address@hidden>
> > > Subject: [EXTERNAL] [IDV #ZTE-803919]: IDV won't boot
> > > NOTICE: This email originated from outside the University. Please 
> > > exercise caution when replying or opening links and attachments.
> > >
> > >
> > > > Yuan,
> > > > It is on the laptop screen—even after unplugging extra monitors!  It 
> > > > persists after plotting data, the map itself seems to be dynamic in its 
> > > > brightness.
> > > > ~Keah
> > > >
> > > > --
> > > > Keah Schuenemann, PhD
> > > > Professor of Meteorology
> > > > Metropolitan State University of Denver
> > > >
> > >
> > > Hi Keah,
> > >
> > > Another thing you can try is to turn on the fast rendering on the display 
> > > control (see attached).
> > >
> > > Yuan
> > >
> > > Ticket Details
> > > ===================
> > > Ticket ID: ZTE-803919
> > > Department: Support IDV
> > > Priority: Normal
> > > Status: Open
> > > ===================
> > > NOTE: All email exchanges with NSF Unidata User Support are recorded in 
> > > the Unidata inquiry tracking system and then made publicly available 
> > > through the web.  If you do not want to have your interactions made 
> > > available in this way, you must let us know in each email you send to us.
> > >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: ZTE-803919
> Department: Support IDV
> Priority: Normal
> Status: Open
> ===================
> NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
> Unidata inquiry tracking system and then made publicly available through the 
> web.  If you do not want to have your interactions made available in this 
> way, you must let us know in each email you send to us.
> 
> 


Ticket Details
===================
Ticket ID: ZTE-803919
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
Unidata inquiry tracking system and then made publicly available through the 
web.  If you do not want to have your interactions made available in this way, 
you must let us know in each email you send to us.