[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[IDV #FWF-469095]: IDV Problem

> > Hello,
> >
> > I recently downloaded IDV to use for a meteorology lab at my university and 
> > IDV is not correctly launching. I have uninstalled and reinstalled IDV in 
> > hopes of something working, but every time I launch IDV, it gets stuck on 
> > “loading defaults.” If there is any fix or explanation, please let me know. 
> > Thanks! Attached below is a screenshot of the issue.
> >
> > Best,
> >
> > Jacob Dengate
> >
> Hi Jacob Dengate,
> 
> Have you upgraded your MacOS lately? We have some users reported the problem 
> of running IDV after
> upgrading the Mac OS to Ventura or Sonoma. We are still try to understand 
> this problem and no solution at
> this moment.
> 
> One thing you can try is to remove or rename the .unidata folder and run the 
> IDV again. If the problem not going
> away, I would encourage you to submit a report to the Apple through the 
> "Feedback Assistant" in your
> Mac as we feel like it is related to the newer version of Mac OS. I did 
> submit one report but the IDV works well on my
> Mac works well so the Apple developer can not get too much information in my 
> report.
> 
> Another thing you can do is helping us gathering the log information of your 
> Mac. Please download the attached,
> unzip this file and follow the instruction in README.txt and send the output 
> log files.
> 
> Thanks,
> Yuan
It looks like some mail server problem, not sure if you received the previous 
email and I am sending one more time.

Yuan

Ticket Details
===================
Ticket ID: FWF-469095
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.