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[IDV #QID-447190]: IDV Issues with new MAC OS
- Subject: [IDV #QID-447190]: IDV Issues with new MAC OS
- Date: Tue, 31 Oct 2023 11:25:06 -0600
> > I just updated my MAC OS to Sonoma, and now IDV hangs upon trying to load
> > the map window. I get the spinning circle of death! Have you heard about
> > this issue from anyone else, and do you have any suggestions regarding a
> > possible resolution? Thanks!
> >
> > Greg Fishel
> >
> >
> Hi Greg,
>
> Yes, you are the third or forth IDV users reported this kind of problem after
> upgrading the Mac OS to Ventura or Sonoma. The number is likely to increase
> when more users
> upgrading their Mac books OS. We are still try to understand this problem and
> no solution at
> this moment.
>
> I would encourage you to submit a report to the Apple through the "Feedback
> Assistant" in your
> Mac as we feel like it is related to the newer version of Mac OS. I did
> submit one report but my
> Mac works well so the Apple developer can not get too much information in my
> report.
>
> I will keep you updated.
>
> Regard,
>
> Yuan
Hi Greg,
Please download the attached, unzip this file and follow the instruction in
README.txt and send the output log files.
Thanks,
Yuan
Ticket Details
===================
Ticket ID: QID-447190
Department: Support IDV
Priority: Normal
Status: Open
===================
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