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[IDV #CMH-647829]: Fwd: IDV graphics window error



Gary,

Great! Thanks for the good news.

Best,

Unidata IDV Support

> When I click "show details", it gives the longer message I pasted in
> before.  But, we tracked it down to a graphics card driver update - that
> seemed to fix it.  This is aligned with your suggestion - thanks!
> 
> 
> We are all set now.
> 
> Best Wishes,
> Gary
> On 11/4/2015 11:50 AM, Unidata IDV Support wrote:
> > Gary,
> >
> > It is hard for me to tell just from the information provided. What happens 
> > when
> > you click the "Show Details" button?
> >
> > Please make sure your IDV and any video drivers are up-to-date and the 
> > correct
> > version of the IDV is installed.
> >
> > Are you doing this in a remote display scenario via ssh -X (or -Y)?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> >> Dear IDV Support,
> >>
> >> We are running IDV on a Linux cluster.  Some of the machines give
> >> errors, and fail to open the IDV graphics window.  Have you seen this
> >> error message before, and if so, do you know how we can fix it?
> >>
> >> Thank you,
> >> Gary
> >>
> >> This one shows more detail than the attached:
> >> Inline image 1
> >> --
> >> Dr. Gary M. Lackmann
> >> Professor and Co-Director of Graduate Programs
> >> Department of Marine, Earth, and Atmospheric Sciences
> >> North Carolina State University
> >>
> >>
> >>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: CMH-647829
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> 
> --
> Dr. Gary M. Lackmann
> Professor and Co-Director of Graduate Programs
> Department of Marine, Earth, and Atmospheric Sciences
> North Carolina State University
> 
> 


Ticket Details
===================
Ticket ID: CMH-647829
Department: Support IDV
Priority: Normal
Status: Closed


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