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[IDV #BGB-165206]: Unable to start IDV



Joey,

Great, glad to be of help. Note the IDV comes with Java so you don't need to
install it. It looks like grabbing the right IDV version solved the issue.

Best,

Unidata IDV Support

> I was able to solve the problem by updating my version of Java and changing 
> to the 64 bit install.
> 
> Cheers,
> 
> Joey
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden
> Sent: Tuesday, June 02, 2015 11:43 AM
> To: Snarski, Joseph
> Cc: address@hidden
> Subject: [IDV #BGB-165206]: Unable to start IDV
> 
> Joey,
> 
> My last message was unclear. When you run the runIDV.bat command, please copy 
> and paste the results and them to us.
> 
> Also you may have downloaded the wrong version of the IDV. There is a 32 bit 
> version and a 64 bit version for Windows.
> 
> Best,
> 
> Unidata IDV Support
> 
> > Neither solution worked. I updated the drivers and still no success. I 
> > tried running the batch file both with the icon and through the CMD shell 
> > and I still got the same error of "IDV Failed to Start"
> >
> > Any other suggestions?
> >
> > Joey
> >
> > -----Original Message-----
> > From: Unidata IDV Support [mailto:address@hidden
> > Sent: Monday, June 01, 2015 12:47 PM
> > To: Snarski, Joseph
> > Cc: address@hidden
> > Subject: [IDV #BGB-165206]: Unable to start IDV
> >
> > Joey,
> >
> > I strongly suspect your Windows graphics driver needs to be updated.
> >
> > If that does not work, please start the IDV with the runIDV.bat command 
> > with the Windows CMD shell utility.
> >
> > It should be something like:
> >
> > "\Program Files\IDVx_xx\runIDV.bat"
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> > > I try using the desktop icon and running the batch file to start but 
> > > neither work. They both return the error "IDV failed to start. Please 
> > > contact address@hidden<mailto:address@hidden>"
> > >
> > > I'm trying to run it on Windows 7. Any help would be greatly appreciated.
> > >
> > > Cheers,
> > >
> > > Joey Snarski
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: BGB-165206
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> 
> 
> Ticket Details
> ===================
> Ticket ID: BGB-165206
> Department: Support IDV
> Priority: Normal
> Status: Closed


Ticket Details
===================
Ticket ID: BGB-165206
Department: Support IDV
Priority: Normal
Status: Closed


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