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[IDV #VSX-789960]: Install issue



Great news Andy - thanks for letting me know.

Sean

> Sean,
> 
> Yep... that fixed it.
> 
> Thanks,
> Andy
> =========================================
> Andy Hawkins
> U.S. Environmental Protection Agency  Region 7
> Air and Waste Management Division
> Air Planning and Development Branch
> 901 N. 5th Street
> Kansas City, KS 66101
> 
> Phone:  (913) 551-7179
> Fax:  (913) 551-9179
> Email:  address@hidden
> =========================================
> 
> 
> 
> From:   "Unidata IDV Support" <address@hidden>
> To:     Terrance Stigler/R7/USEPA/address@hidden
> Cc:     address@hidden, Andy Hawkins/R7/USEPA/address@hidden, Andy
> Hawkins/R7/USEPA/address@hidden, Andy Hawkins/R7/USEPA/address@hidden
> Date:   01/03/2012 02:11 PM
> Subject:        [IDV #VSX-789960]: Install issue
> 
> 
> 
> Thanks Terrence, I'll bring Andy into the conversation and hopefully we
> can get this fixed up (I'll take you off the following messages unless we
> need your assistance, unless you want to keep up-to-date on the
> situation).
> 
> Andy, would you mind trying the following to see if this fixes the issue?
> 
> You will need to edit the runIDV.bat file to switch from using opengl to
> directx (the error indicates an issue with the version of the nvidia
> opengl dll file, so let's see if switching to direct x will fix it).
> 
> If you open runIDV.bat in a text editor, look for line 41 which should
> read:
> 
> jre\bin\java -Xmx%idv_memory%m ...
> 
> Add REM to that line such that it reads:
> 
> REM jre\bin\java -Xmx%idv_memory%m ...
> 
> Then, on line 46, remove the REM such that it reads:
> 
> jre\bin\java -Xmx%idv_memory%m -Dj3d.rend=d3d -jar idv.jar %*
> 
> Save runIDV.bat and try launching the IDV again.
> 
> Let me know how this turns out. Cheers!
> 
> Sean
> 
> > Sean,
> >
> > Good morning.  I took your advice and attempted to update the graphics
> > driver.  Once we tried to run the program, it errored out again.  Listed
> > below is the customer who is trying to get the program up and working.
> > Perhaps you can work with him on getting the issue resolved.  Thanks
> > again.
> >
> > Andy Hawkins
> > address@hidden
> >
> >
> > Thanks for your time and please do have a good day.
> >
> > Terrance Stigler
> > Desktop Support Specialist
> > US EPA Region VII
> > Kansas City, KS. 66101
> > Work : (913) 551-7077
> >
> > (Embedded image moved to file: pic05123.gif)
> >
> >
> >
> >
> >
> >
> > From:          "Unidata IDV Support" <address@hidden>
> > To:            Terrance Stigler/R7/USEPA/address@hidden
> > Cc:            address@hidden
> > Date:          12/29/2011 10:03 AM
> > Subject:               [IDV #VSX-789960]: Install issue
> >
> >
> >
> > Greetings Terrance,
> >
> > This looks exactly like the error I last saw on an XP box that needed to
> > have its video card drivers updated. Give that a shot and let me know
> > how it goes.
> >
> > Cheers,
> >
> > Sean
> >
> > >
> > > Sean,
> > >
> > > The client at home today, but here is the error message he receives.
> > >
> > >
> > >
> > >
> > > (Embedded image moved to file: pic11381.gif)
> > >
> > >
> > > Thanks for your time and please do have a good day.
> > >
> > > Terrance Stigler
> > > Desktop Support Specialist
> > > US EPA Region VII
> > > Kansas City, KS. 66101
> > > Work : (913) 551-7077
> > >
> > > (Embedded image moved to file: pic28128.gif)
> > >
> > >
> > >
> > >
> > >
> > >
> > > From:                                 "Unidata IDV Support"
> <address@hidden>
> > > To:                           Terrance Stigler/R7/USEPA/address@hidden
> > > Cc:                           address@hidden
> > > Date:                                 12/28/2011 03:20 PM
> > > Subject:                              [IDV #VSX-789960]: Install issue
> > >
> > >
> > >
> > > Greetings Terrance,
> > >
> > > The IDV comes with its own JRE and Java3d, so you do not need to
> > install
> > > java3d on your system (just a side note). What does the fatal error
> > > message say? There have been a few reported issues where the video
> > card
> > > driver is slightly out of date and the IDV will no longer start -
> > would
> > > you mind checking to see if you have the latest driver?
> > >
> > > Cheers,
> > >
> > > Sean
> > >
> > > >
> > > > Good afternoon,
> > > >
> > > > I'm working with a client to install the IDV software.  We are able
> > > > to install it successfully and install the java 3d package
> > > successfully,
> > > > but when client attempts to run the program, the program acts as
> > > though
> > > > it is loading then crashes.  If client runs the program from the
> > > command
> > > > line, he receives a fatal error message.  He's working on a Windows
> > XP
> > > > machine.  Any suggestions?
> > > >
> > > >
> > > > Thanks for your time and please do have a good day.
> > > >
> > > > Terrance Stigler
> > > > Desktop Support Specialist
> > > > US EPA Region VII
> > > > Kansas City, KS. 66101
> > > > Work : (913) 551-7077
> > > >
> > > > (Embedded image moved to file: pic18588.gif)
> > > >
> > > >
> > > >
> > >
> > >
> > > Ticket Details
> > > ===================
> > > Ticket ID: VSX-789960
> > > Department: Support IDV
> > > Priority: Normal
> > > Status: Open
> > >
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: VSX-789960
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> >
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: VSX-789960
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 
> 
> 


Ticket Details
===================
Ticket ID: VSX-789960
Department: Support IDV
Priority: Normal
Status: Closed


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