[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[AWIPS #BTK-271502]: AWIPS 18.2.2 question

Hi there,

> I just updated my AWIPS on my 2021 Macbook to 18.2.2. The model volume
> browser looks different as it doesn't populate the "Fields" like it did
> with previous versions. As a matter of fact, I don't even know if the
> model data are available (e.g., nothing happens when I click on "GFS20"
> under Volume).

Can you confirm what version you see on the splashscreen when starting up CAVE?
I've attached a screenshot of the screen I'm talking about.  If you see version
number 18.2.1-1, please uninstall and reinstall the awips-cave.dmg from step 2
of our Mac installation instructions:
http://unidata.github.io/awips2/install/install-cave/#download-and-installation-instructions_3

Also, if you do reinstall, or if you have the proper version already, please 
flush your cache by following the Mac instructions and then restarting CAVE:
http://unidata.github.io/awips2/install/common-problems/#removing-cavedata

Thanks!

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: BTK-271502
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.