Okay, here is my point. Alden is supposed be a provider of data for
operational use. How can a provider for such purposes have a 2 week outage?
We had a T1 go down at our site in New Mexico a few years back and it only took
a week to be repaired and this is in the very rural area of eastern New Mexico
AND we told them it was not a rush job.
The main thing though is the lack of response. I know customer service is becoming a thing of the past, but not responding to your customers regarding a 2-week outage is ridiculous.