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[IDV #HBW-391539]: Possible bug for IDV 5.7 Windows 64 bit version

> Hello,
> 
> I have tried removing the .unidata folder and reinstalling IDV 5.7.
> Both step didn't help.
> 
> In addition, I also have tried the web start version. I'm still having
> the same problem. Is this perhaps a hardware incompatibility issue?
> 
> Yunus.

Sorry, I don't have any more suggestions. In general, the hardware should not
be an issue. My Windows system is more than 8 years old and still working fine
running the IDV. Could you try on another windows machine to see if you can 
reproduce the
same problem?

Yuan

> 
> On Fri, Oct 2, 2020 at 1:12 AM Unidata IDV Support
> <address@hidden> wrote:
> >
> > > Hello.
> > >
> > > I have selected the correct parameter in the example in the
> > > sample_eta_grid.nc. No isentropic display was generated.
> > >
> > > I have tried again with sample_ruc_grid.nc. An isentropic display was
> > > generated. When I add an isentropic display from the file
> > > sample_eta_grid.nc, the View windows becomes blank. The previously
> > > created isentropic display from sample_ruc_grid.nc also disappears.
> > >
> > > The command line/terminal shows this output.
> > >
> > >
> >
> > I tried sample_eta and sample_ruc, both worked without error.
> >
> > Two options here: first, remove or rename the .undiata folder from your 
> > account in the Window machine.
> > Second, reinstall the idv from a new download installer.
> >
> > Let me know if either one of these steps can help.
> >
> >
> > Yuan
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: HBW-391539
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the 
> > Unidata inquiry tracking system and then made publicly available through 
> > the web.  If you do not want to have your interactions made available in 
> > this way, you must let us know in each email you send to us.
> >
> >
> 
> 


Ticket Details
===================
Ticket ID: HBW-391539
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.