<html><head></head><body><img src="cid:ncoEmailLogo.png@SNC.729563c252410bd6"
height="50"> <b>INC0316836 has new comments ( GOES
Imagery)(New)</b><hr>
<style>.hideInEmail { display: none; }; </style>
<div></div>
<div><p>Some details of the ticket are included below:</p><table><tbody
style="vertical-align:top;"><tr><th
style="min-width:150px;"></th><th></th></tr><tr><td><b>End
User:</b></td><td>NCO Ops</td></tr><tr><td><b>Short description:</b></td><td>
GOES Imagery</td></tr><tr><td><b>Customer Impact Statement:</b></td><td>missing
tiles in GOES
imagery</td></tr><tr><td><b>State:</b></td><td>New</td></tr><tr><td><b>Priority:</b></td><td>High</td></tr><tr><td><b>Category:</b></td><td>General</td></tr><tr><td><b>Sub-Category:</b></td><td>Other</td></tr><tr><td><b>Assignment
group:</b></td><td>NCO Help Desk
Triage</td></tr><tr><td><b>Description:</b></td><td>Received email notification
from Jeff Kelley: Hi NCO. Have you been in contact with NESDIS at all about
the missing tiles in GOES-16? Every image that comes in has missing tiles,
whether in AWIPS, the FAA weather system, or even the College of Dupage
website.
<br><br>https://weather.cod.edu/satrad/?parms=continental-conus-13-24-1-100-1&checked=map&colorbar=undefined<br><br>I
haven't seen any ADA or ADM messages either.<br><br>Jeff<br>ZID
CWSU</td></tr></tbody></table></div>
<div><p>The following comments were given about the Incident:</p><div
style="margin-left:30px;"><table style="width:100%;"><tbody><tr><td><div
style="padding:10px 15px; border:1px solid lightgray; border-left:7px solid
Purple;margin:2px 0;"><strong>2021-12-13 19:54:36 EST - Jeff
Kelley</strong><sup style="float:right;">Additional comments</sup><div><span
style="word-wrap:break-word;display:block;">reply from:
jeff.kelley@xxxxxxxx<br><br>I just got off the phone with NCF. They are aware
that data dropouts are<br>occurring (with all data types, not just satellite)
after switching between<br>systems earlier today. The tech mentioned that it
might be a
firewall<br>issue.<br><br>Jeff</span></div></div></td></tr><tr><td><div
style="padding:10px 15px; border:1px solid lightgray; border-left:7px solid
Purple;margin:2px 0;"><strong>2021-12-13 19:53:01 EST - Shellene
Cope</strong><sup style="float:right;">Additional comments</sup><div><span
style="word-wrap:break-word;display:block;">Gilbert Sebenste emailed: 1) I
have been using the GOES Restitch for a couple of months now and it has worked
perfectly until today. Today I am getting partial images. Upon looking at the
log files I am finding that it is "Timing Out" waiting for the tile to arrive.
I am not seeing any large amounts of dropped packets. I am not sure what could
be causing my sudden issue. Any insight as to what I might check?
<br>
<br>
<br>
<br>Thanks, Jim ( partial log below)
<br>
<br>
<br>
<br>
<br>
<br>[TIRE 132051] 2021-12-13 20:54:52,378 [process_items]:
OR_ABI-L2-CMIPC-M6C05_G16_s20213472051170_e20213472051170_c20213472051170.nc: 8
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:54:53,177 [process_items]:
OR_ABI-L2-CMIPC-M6C01_G16_s20213472051170_e20213472051170_c20213472051170.nc: 7
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:54:54,033 [process_items]:
OR_ABI-L2-CMIPC-M6C01_G16_s20213472051170_e20213472051170_c20213472051170.nc: 8
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:00,091 [process_items]:
OR_ABI-L2-CMIPC-M6C03_G16_s20213472051170_e20213472051170_c20213472051170.nc:
11 of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:00,753 [process_items]:
OR_ABI-L2-CMIPC-M6C01_G16_s20213472051170_e20213472051170_c20213472051170.nc: 9
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:01,554 [process_items]:
OR_ABI-L2-CMIPC-M6C03_G16_s20213472051170_e20213472051170_c20213472051170.nc:
12 of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:06,066 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc: 6
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:06,350 [process_items]:
OR_ABI-L2-CMIPC-M6C03_G16_s20213472051170_e20213472051170_c20213472051170.nc:
13 of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:07,089 [process_items]:
OR_ABI-L2-CMIPC-M6C05_G16_s20213472051170_e20213472051170_c20213472051170.nc: 9
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:07,592 [process_items]:
OR_ABI-L2-CMIPC-M6C01_G16_s20213472051170_e20213472051170_c20213472051170.nc:
10 of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:08,514 [process_items]:
OR_ABI-L2-CMIPC-M6C05_G16_s20213472051170_e20213472051170_c20213472051170.nc:
10 of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:13,149 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc: 7
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:16,471 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc: 8
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:22,188 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc: 9
of 15 tiles received.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:34,664 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc:
10 of 15 tiles received.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:44,834 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:44,944 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel07/20211213/OR_ABI-L2-CMIPC-M6C07_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:44,947 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:45,051 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel12/20211213/OR_ABI-L2-CMIPC-M6C12_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:45,698 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc:
11 of 15 tiles received.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:47,772 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:47,875 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel10/20211213/OR_ABI-L2-CMIPC-M6C10_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:48,075 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:48,181 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel11/20211213/OR_ABI-L2-CMIPC-M6C11_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:49,455 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:49,559 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel09/20211213/OR_ABI-L2-CMIPC-M6C09_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:49,560 [process_items]: Finishing due to
timeout.
<br>
<br>
<br>
<br>[TIRE 132046] 2021-12-13 20:55:49,664 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel08/20211213/OR_ABI-L2-CMIPC-M6C08_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>[TIRE 132051] 2021-12-13 20:55:49,891 [process_items]:
OR_ABI-L2-CMIPC-M6C02_G16_s20213472051170_e20213472051170_c20213472051170.nc:
12 of 15 tiles received.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:51,447 [process_items]: Finishing due to
timeout.
<br>
<br>[TIRE 132046] 2021-12-13 20:55:51,556 [store_done]:
GOES16/Products/CloudAndMoistureImagery/CONUS/Channel13/20211213/OR_ABI-L2-CMIPC-M6C13_G16_s20213472046170_e20213472046170_c20213472046170.nc
finished.
<br>
<br>2) Hi Jim,
<br>
<br>I was just about to write my own email about this. It seems to me that not
all GOES-16 tiles are making it to NOAAPort. I was about to ask if anyone else
is seeing this, and I guess you are.
<br>
<br>I noticed this began around 14Z today. GOES-16 CONUS & Full-Disk are
impacted, Mesoscale and GOES-17 seem okay. I haven't seen any announcements
about data flow issues. Using notifyme I saw that Unidata was missing the same
tiles I was.
<br>
<br>Does anyone else have any insight?
<br>
<br>-Mike
<br>
<br>3) Hello NCO,
<br>
<br>Some GOES-16 tiles on NOAAport/SBN are missing. This started just after 14Z,
<br>when you awitched to the BMGS. See the thread below from a UNIDATA user log.
<br>Multiple people are seeing this.
<br>
<br>Gilbert Sebenste
<br>Meteorological Consultant
<br>AllisonHouse, LLC
<br>
<br>(SEC)</span></div></div></td></tr><tr><td><div style="padding:10px 15px;
border:1px solid lightgray; border-left:7px solid Purple;margin:2px
0;"><strong>2021-12-13 19:48:34 EST - Shellene Cope</strong><sup
style="float:right;">Additional comments</sup><div><span
style="word-wrap:break-word;display:block;">Jeff Kelley has emailed the
following reply: There has been no improvement in this issue. Have you heard
anything from NESDIS? It's strange that the imagery on the STAR and NASA
websites appear fine.
<br>
<br>https://weather.msfc.nasa.gov/cgi-bin/basicLooper.pl?category=goeseastabiconus&regex=10p35um&title=GOES-East%20ABI%20CONUS%20-%20%2010.35%20um%20-%20Band%2013&time_drop=show
<br>https://www.star.nesdis.noaa.gov/GOES/conus_band.php?sat=G16&band=13&length=24
<br>
<br>AWIPS and the FAA weather system continue to exhibit the same issue as this
link: https://weather.cod.edu/satrad/
<br>
<br>(SEC) </span></div></div></td></tr></tbody></table></div></div>
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