2017 Joint Committee Meeting

Support Process by Project

The developers of each project (software package) tend to use a different support processes. The purpose of these graphs are to illustrate:

1. the amount of time spent doing support using different venues/avenues per project; and
2. there are different venues/avenues to provide support (some of which are difficult to glean metrics data from).

eSupport Replies

The date range used for the metrics analysis is: October 1, 2016 - September 30, 2017

GitHub Issues

coming soon

Support via Mailinglists

coming soon