Unidata User Support by Package

Unidata User Support
Summer/Fall 2008

Tom Yoksas
September 23, 2008

Unidata User Support Inquiry Metrics

Support for One Year and by Quarter

Above are histograms that portray the number of Unidata email responses for individual topics of support for a one year period ending April 1, 2008. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.

Total support averaged 92 responses/week over the entire year; 98 for the first quarter; 104 for the second quarter; 101 for the third quarter; and 64 for the current quarter.


Some tentative conclusions: Notes:

These numbers and conclusions should not be taken too literally, for several reasons:

by Tom Yoksas