Unidata Support by Topic

Unidata User Support
Summer/Fall 2008

Tom Yoksas
September 23, 2008

Unidata Inquiry Tracking System

Since January 26, 2006 over 13640 user support "transactions" (new inquiries and follow-ups) have been processed through the Unidata inquiry tracking system.

Unidata User Support Inquiry Metrics

Support for One Year and by quarter

Above are histograms that portray the number of Unidata email responses for categories of support for a one year period ending September 23 2008. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.

Total support averaged 92 responses/week over the entire year; 98 for the first quarter; 104 for the second quarter; 101 for the third quarter; and 64 for the current quarter.

Individual support activities included in the categories depicted above are listed in the following table.

Category Packages, Groups, and Lists
data casestudies, casestudies-list, conduit, c2-linda, craft, craft-nws, craft-ty, datastream, difax, level2, level2-linda, level2-ty, noaaport, noaaport-ty, noaaportldm
dods dods, dods-core, dods-list, dods-tech, dods-team, linda-dods, opendap, opendap-core, opendap-list, opendap-tech, opendap-team
gempak gempak, gembud-list
ldm ldm, ldm-users-list
lead, leadusers lead
idd cluster, idd, idd-antarctic, idd-brasil, idd-caribe, idd-inject, idd-status, scoop, suominet, tigge, venezuela
idv idv, idvlist, idvsteering, metapps, visad-list, visad-renderer
mcidas mcdevelop, mcidas, mcidas-list
miscellaneous esupport, fxlinux, license, misc, network, notrack, platforms, wxp, wxp-list
netcdf data-models, libcf, ncml, netcdf, netcdf-miss, netcdfgroup-list, netcdf-hdf-list, netcdf-java, netcdf-perl
nws-changes nws-changes
outreach agu-linda, agu-ty, ams-linda, announce, barbados-ty, cbmet-ty, chile-ty, egrants, egu-linda, external, iai-ty, meteoforum-ty, noaa-linda, nws-linda, unidata, workshop
thredds java-dev, java-dev-list, thredds
utilities decoders, ldm-mcidas, udunits

Comments:

Some tentative conclusions: Notes:

These numbers and conclusions should not be taken too literally, for several reasons:

by Tom Yoksas