Since January 26, 2006 over 6700 user support "transactions" (new inquiries and follow-ups) have been processed through the Unidata inquiry tracking system. OPeNDAP experts outside of the UPC exercise their access to the tracking system for DODS/OPeNDAP support. It is our intention to allow non-UPC, domain-specific, expert users access to the tracking system if they are willing to assist in the direct support of community members.
The UPC's successful transition to use of a new inquiry tracking system was announced to the community in Unidata Transitions to a New Inquiry Tracking System. The next phase in our transition will be the integration of web-based access to the new system by end-users. This effort will require integration with our single sign-on management system (CAMS) and conversion of the user interface to the look-and-feel of our website.
Above are histograms that portray the number of Unidata email responses for categories of support for a one year period ending Marcy 3, 2007. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.
Total support averaged 133 responses/week over the entire year; 148 for the first quarter; 132 for the second quarter; 124 for the third quarter; and 129 for the current quarter.
Individual support activities included in the categories depicted above are listed in the following table.
|Category||Packages, Groups, and Lists|
|data||casestudies, casestudies-list, conduit, c2-linda, craft, craft-nws, craft-ty, datastream, difax, level2, level2-linda, level2-ty, noaaport, noaaport-ty, noaaportldm|
|dods||dods, dods-core, dods-list, dods-tech, dods-team, linda-dods, opendap, opendap-core, opendap-list, opendap-tech, opendap-team|
|idd||cluster, idd, idd-antarctic, idd-brasil, idd-caribe, idd-inject, idd-status, scoop, suominet, tigge, venezuela|
|idv||idv, idvlist, idvsteering, metapps, visad-list, visad-renderer|
|mcidas||mcdevelop, mcidas, mcidas-list|
|miscellaneous||esupport, fxlinux, license, misc, network, notrack, platforms, wxp, wxp-list|
|netcdf||data-models, libcf, ncml, netcdf, netcdf-miss, netcdfgroup-list, netcdf-hdf-list, netcdf-java, netcdf-perl|
|outreach||agu-linda, agu-ty, ams-linda, announce, barbados-ty, cbmet-ty, chile-ty, egrants, egu-linda, external, iai-ty, meteoforum-ty, noaa-linda, nws-linda, unidata, workshop|
|thredds||java-dev, java-dev-list, thredds|
|utilities||decoders, ldm-mcidas, udunits|
These numbers and conclusions should not be taken too literally, for several reasons: