Unidata Support by Package -- Russ Rew

Support for Last Year and Last 4 Months

Above is a histogram for the number of Unidata email support responses for the top Unidata packages over the last year and for the last 4 months. The measure of support has been normalized to "email responses per week" so that the support load over the two time periods can be compared. Total support averaged 76.5 responses/week over the last year, and 85.9 responses per week over the last four months, so that is also increasing. Total support includes not only the packages in the histogram above, but also "miscellaneous" for uncategorized support responses, announcements pertaining to various packages posted to the "announce" mailing list, answers to questions about licensing, networking, platforms, systems administration, and our training workshops.

Some tentative conclusions:

These numbers and conclusions should not be taken too seriously, for several reasons: