Unidata User Support by Package

Unidata User Support
Summer 2007

Tom Yoksas
July 2, 2007

Unidata User Support Inquiry Metrics

Support for One Year and by Quarter

Above are histograms that portray the number of Unidata email responses for individual topics of support for a one year period ending July 2, 2007. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.

Total support averaged 139 responses/week over the entire year; 124 for the first quarter; 109 for the second quarter; 163 for the third quarter; and 159 for the current quarter.


Some tentative conclusions: Notes:

These numbers and conclusions should not be taken too literally, for several reasons:

by Tom Yoksas