Unidata Support

Support for Last Year and Each quarter

Above are histograms that portray the number of Unidata email responses for individual topics of support for a one year period ending May 14, 2004. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.

Total support averaged 120 responses/week over the entire year; 124 for the first quarter; 123 for the second quarter; 106 for the third quarter; and 126 for the current quarter.

Some tentative conclusions


These numbers and conclusions should not be taken too literally, for several reasons: