2017 Joint Committee Meeting

Support Metrics Data

The developers of each project (software package) tend to use a different support processes. The purpose of these graphs are to illustrate:

the amount of time spent doing support using different venues/avenues per project; and
there are different venues/avenues to provide support (some of which are difficult to glean metrics data from).

AWIPS Support Process

The numbers used in the above charts are an estimate given by the developers as to how much time they spend performing support via each "venue."

eSupport: support requests that are sent to support*@unidata.ucar.edu addresses.

Mailinglists: support provided on Unidata public mailing lists.

GitHub Issues: support provided via Unidata GitHub repository issues.

Personal Email: support requests answered in the developer's personal email and is not driven into eSupport.

The date range used for the metrics analysis is: October 1, 2016 - September 30, 2017