Unidata Fall 2011 Metrics Data: Support

Support data: Oct 1 2010 to Sep 30 2011

Support replies listed by department minded from the support database. Support-related replies handled outside of eSupport are not included in this data.

Things to note about a reply:

• A 'reply' is a message sent by a Unidata staff member to the user(s) in response to a question asked.
• A single ticket in eSupport can have one or more replies.
• A single reply may be sent to more than one user (e.g., someone is CCed, etc.).
• One or more institutions, countries/states, affiliation types may be represented by a single reply since the reply can be sent to more than one user.

Support Department	# of Replies		Demographics					Lists of Sites			Drilldown Maps
Level II	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support CONDUIT	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Datastream	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Egrants	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Eletter	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support GEMPAK	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support IDD	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support IDD Antarctica	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support IDD Brasil	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support IDD TIGGE	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support IDV	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support LDM	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support LEAD	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support LibCF	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support McIDAS	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support McV	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Miscellaneous	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support NOAAPORT	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Outreach	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Platforms	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Plaza	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support RAMADDA	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support THREDDS	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support UDUNITS	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support Workshop	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support eSupport	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support ldm-mcidas	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support netCDF	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support netCDF Decoders	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support netCDF Java	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
Support netCDF Perl	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state
All Packages	Total per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	List of core sites	List of non-core sites	List of known sites (core & non-core)	EDUs per country	EDUs per US state

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