Unidata User Support by Package

Unidata User Support
Summer/Fall 2009

Tom Yoksas
September 29, 2009

The group's work supports three of the funding proposal's six focus areas:

1. Broadening participation and expanding community services
4. Enhancing user support services
6. Promoting diversity by expanding opportunities

Unidata User Support Inquiry Metrics

Support for One Year and by Quarter

Above are histograms that portray the number of Unidata email responses for individual topics of support for a one year period ending September 29, 2009. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.


Some tentative conclusions: Notes:

These numbers and conclusions should not be taken too literally, for several reasons:

by Tom Yoksas