[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[AWIPS #GIO-264742]: Unable to Connect to EDEX Cloud Server

Hi there!

After talking with a few of my more knowledgeable coworkers, I have a few more 
troubleshooting
requests for you.  Can you please open a command terminal (type 'cmd' in the 
Windows search bar
and hit enter to open a new command prompt).
In the terminal can you type:

tracert edex-cloud.unidata.ucar.edu

And let that run.  It may take a minute or two.  Can you please copy and paste 
the output you
receive.

After that, can you also run the following:

ping edex-cloud.unidata.ucar.edu

Let that run for a few seconds, and then you can hit ctrl+c to stop it.  Can 
you please copy 
and paste whatever response you receive from that command as well?

Thank you!



--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: GIO-264742
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.