|
|
|
|
Unidata Support
Providing World-Class support to its community is at the heart of the Unidata Program. Maintaining the highest possible level of service in the face of significant increases in data options, volumes and tools, as well as in the number and diversity of the community, is a challenge that the Unidata Program Center embraces. Unidata provides direct support via email for its software packages to institutions offering college-level courses for credit, and to non-profit institutions with education or research missions.
|
|
|
|
|
|
|
Suggested Support Process
|
|
|
|
|
|
Unidata Software Documentation
|
|
|
|
|
|
Forums, Mailing Lists and Support Archives
|
|
•
|
Participate in topical forums and mailing lists
|
|
Discuss problems and solutions with the Unidata community. Our community contains expert users who are happy to share their experience and knowledge with others.
|
|
Note: Mailing list discussions are monitored by Unidata staff
|
|
•
|
Search or browse the mailing list and support archives
|
|
Past discussions of problems and solutions are always available. It is likely your support question has already been addressed and the answer is available in the archives.
|
|
|
|
|
Submitting Support Request to Unidata
|
|
|
|
|
|
Attend a Training Workshop
|
|
Unidata holds annual workshops in Boulder, Colorado to train users in Unidata-supported software.
|
|
See the Calendar of Events for the next scheduled workshop
|
|
Training information on installing and using Unidata's software packages remain available online:
|
• GEMPAK training material: html pdf
• IDV training material: html pdf
• McIDAS training material: html
• LDM training material: html
|
|
|
|
|
|
|
|
|
|
|
|
|
