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TO USERS OF PRODUCTS OR SERVICES FROM THE NWS TELECOMMUNICATION GATEWAY OR RTH WASHINGTON SUBJECT COMMUNICATIONS/DATA PROBLEMS ON AUGUST 20-21... 2002 WE ARE CURRENTLY ANALYZING AND EVALUATING THE OUTAGE EXPERIENCED HERE AT THE NETWORK CONTROL FACILITY IN THE NWS TELECOMMUNICATION GATEWAY. WE WISH TO THANK OUR PARTNERS FOR PROVIDING FEEDBACK. THIS IS HELPING US BETTER UNDERSTAND THE IMPACT AND EXTENT OF THE PROBLEM. WE HAVE ALREADY IDENTIFIED AND REPLACED FAULTY HARDWARE AND CORRECTED SCRIPTS WHICH CAUSED PROBLEMS DURING RECOVERY. WE HAVE FULL REDUNDANCY IN THE FAILED SYSTEMS AGAIN. WE ARE ALSO EVALUATING OUR RESPONSE AND RECOVERY PROCEDURES. WE EXPECT TO HAVE OUR ANALYSIS COMPLETE AND MORE INFORMATION AVAILABLE SOMETIME IN THE NEAR FUTURE. SEVERAL OF YOU HAVE ASKED FOR MORE INFORMATION. WE WILL BE ABLE TO PROVIDE THAT INFORMATION THEN. WE UNDERSTAND THIS OUTAGE SIGNIFICANTLY AFFECTED NWS OFFICES, NATIONAL CENTERS AND OUR PARTNERS. WE APOLOGIZE FOR THE PROBLEMS IT MAY HAVE CAUSED. IF YOU HAVE ANY ADDITIONAL INFORMATION YOU WOULD LIKE TO PROVIDE OR QUESTIONS... PLEASE CONTACT DATA MANAGEMENT THROUGH YOUR NORMAL CHANNELS. YOU CAN EMAIL US AT nws.dm@xxxxxxxx DATA MANAGEMENT TELECOMMUNICATION OPERATIONS CENTER RTH WASHINGTON SENDS
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