Unidata User Support
Summer 2007

Tom Yoksas
October 12, 2007

Unidata User Support Inquiry Metrics

Support for One Year and by Quarter

Above are histograms that portray the number of Unidata email responses for individual topics of support for a one year period ending July 2, 2007. The histograms are arranged by yearly activity averages with the highest on the left and lowest on the right. Each quarter year within the period is depicted from oldest to newest from left to right. The number of responses has been normalized to weekly averages so that the support load over the various periods can be easily compared.

Total support averaged 137 responses/week over the entire year; 119 for the first quarter; 139 for the second quarter; 173 for the third quarter; and 116 for the current quarter.

Comments:

Some tentative conclusions: Notes:

These numbers and conclusions should not be taken too literally, for several reasons:

by Tom Yoksas