Sander, > Thanks for the reply. I can fully understand that you may have other > priorities. There is no hurry. > > It is just that for a previous support email I got an immediate > automatic reply of the form: > --- > Your Ticket has been received, and a Unidata staff member will review > it and reply accordingly. Listed below are details of this new Ticket. > Please make sure the Ticket ID remains in the Subject: line on all > correspondence related to this Ticket. > > Ticket ID: IEB-391154 > Subject: Unit for 'bell' in udunits2-common.xml > Department: Support UDUNITS > Priority: Normal > Status: Open > --- > > And since I didn't get it this time, I figured something might have > gone wrong. Nothing went wrong. Our support system noticed that you were replying to an existing ticket rather than starting a new one, so it didn't send the automatic response. > Best regards, > Sander Regards, Steve Emmerson Ticket Details =================== Ticket ID: IEB-391154 Department: Support UDUNITS Priority: Normal Status: Closed
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