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[IDV #BQL-793942]: Problems with Install
- Subject: [IDV #BQL-793942]: Problems with Install
- Date: Thu, 22 Dec 2011 13:33:59 -0700
Great! I'm glad to hear you have things working!
Cheers,
Sean
> Hi Sean,
> I figured that out a couple of days ago- and the video driver update worked
> like a charm!
>
> Thanks,
> jason
>
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden]
> Sent: Thursday, December 22, 2011 12:56 PM
> To: Caldwell, Raymond J (Jason)
> Cc: address@hidden
> Subject: [IDV #BQL-793942]: Problems with Install
>
> Greetings Jason,
>
> It looks like this may be an issue with your video card driver and possibly
> directX (I've read that java3d will use directX for some older video cards).
> Rather than updating Java (the IDV comes with a copy of its own JRE it uses),
> could you update your video card driver and directX?
>
> Cheers,
>
> Sean
>
> > Hi,
> > I am trying to install IDV on my PC. After much trial and error in
> > adding/removing Java etc. and trying different versions 2.9 vs. 3.0. The
> > program still fails. It opens almost completely, then all windows close
> > immediately. Here is the error file from the crash. (see attached)
> >
> > Can you help? Feel free to call if required.
> >
> > Cheers,
> > Jason Caldwell
> > 303-445-2524
> >
> >
>
>
> Ticket Details
> ===================
> Ticket ID: BQL-793942
> Department: Support IDV
> Priority: Normal
> Status: Open
>
>
Ticket Details
===================
Ticket ID: BQL-793942
Department: Support IDV
Priority: Normal
Status: Open