Daryl, I'm not particularly fond of our support-system either. The only status options we have are "Open", "On Hold", and "Closed". "On Hold" might be better semantically. It risks, however, forgetting to set a completed ticket to "Closed". > On Mon, 15 Apr 2013, Unidata LDM Support wrote: > > > So, there might be a bug in LDM 6.11.4. > > OK. > > > Rather than re-installing LDM versions, why didn't you change the > > "runtime" symbolic link in the LDM user's home directory? > > I used to do it this way, but then LDM started to install things into > /home/ldm with the 'make install' target. I reviewed the docs now and see > there is a new 'pax' step suggested. I'll try that going forward. > > > When you re-installed 6.11.4, did you change any compilation or link > > options? > > no. > > > And no, this ticket is definitely not closed: it just gets set that way > > when the response ball is in the user's court. > > That's poor and a turn off for me. This is your ticketing software? Why > not add another category for 'waiting on customer' or something like that. > > daryl > > -- > /** > * Daryl Herzmann > * Assistant Scientist -- Iowa Environmental Mesonet > * http://mesonet.agron.iastate.edu > */ Regards, Steve Emmerson Ticket Details =================== Ticket ID: JVF-237504 Department: Support LDM Priority: High Status: Open
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.