Leo, [Sorry for taking so long to respond. I'm in a workshop all this week.] > One quick question. I have been asked what the support level is from Unidata > LDM Support for the LDM software. Would you please provide this. In > particular interest is 24x7 support. Well... We're a 501(c)(3) (tax-exempt/non-profit) organization funded by the National Science Foundation to help the geoscience departments of degree-granting Universities -- so we don't really do 24x7 support. Having said that, we do operate a data distribution network for those universities (and others) that operates 24x7 with 99.999% uptime (yes, the software is that good). It's also possible to ask us a question at any time. And though I don't read email while I'm asleep, I do check for messages outside of normal work hours (e.g., weekends). I'm not alone in that. Also, the person who answers LDM questions is likely to be me, the developer. We also run training workshops on our software (see <http://www.unidata.ucar.edu/blogs/news/entry/2013_software_training_workshop_coming>). > Thanks, > > //SIGNED// > Leo R. Rivard, Contractor, AFWA/SEMS > SEMS II Database Architect > Northrop Grumman Information Systems > email: address@hidden > COMM: 402-232-0271 / DSN: 272-0271 > Alternate Email: address@hidden Regards, Steve Emmerson Ticket Details =================== Ticket ID: TXB-774930 Department: Support LDM Priority: Normal Status: Closed
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