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[IDV #LMC-856382]: Graphics are wrong

You need to whitelist  the IDV, following this instruction:

https://www.pcspecialist.co.uk/forums/threads/nvidia-how-to-white-list-games-and-how-to-enable-nvidia-gpu-monitor.18426/

Yuan

address@hidden> wrote:

> New Client Reply: Graphics are wrong
>
> Hi Yuan,
>
> Thanks for getting back to me!
> Here is a photo of the map when it is supposed to be a black on white
> color scheme. I can go do some research and see if updating my driver will
> do anything!
>
> Thanks, anastasia[cid:e13207db-4d6c-496d-92ca-03ed68abbe3e]
> ________________________________
> From: Unidata IDV Support <address@hidden>
> Sent: Tuesday, March 29, 2022 10:41 AM
> To: Anastasia Pagones <address@hidden>
> Cc: address@hidden <address@hidden>
> Subject: [EXTERNAL] [IDV #LMC-856382]: Graphics are wrong
>
> [External Email From]: address@hidden
>
> > Full Name: Anastasia Pagones
> > Email Address: address@hidden
> > Organization: University of Denver
> > Package Version: 6.0u1 build date:2021-07-29 17:09 UTC
> > Operating System: Windows 10
> > Hardware: Java: home: C:\Program Files\IDV_6.0u1\jre version: 1.8.0_282
> j3d:1.6.1 fcs fcs
> > Description of problem: Map view looks like attached image on startup,
> and when trying to change display colors, the white background displays get
> rid of the green lines but the map lines are still wrong and illegible when
> trying to read any data on the map. Works perfectly when accessed through
> the university vmware on the same computer, but just not on this download.
> Have Windows 64 downloaded, and I am unable to access and download the
> Windows 32 version to test it. How am I able to fix this?
> >
> >
> Hi Anastasia,
>
> I think this is the problem with the video card driver, if you update the
> driver the problem might be gone.
> It is likely there are two video cards in your system, when you run VMware
> the system invokes one of
> them (likely the one build in with  CPU). So I wonder if you can disable
> the other one and give it a try.
>
> In the white bg display, could you send a screenshot of the map lines
> problem?
>
> Yuan
>
>
> Ticket Details
> ===================
> Ticket ID: LMC-856382
> Department: Support IDV
> Priority: Normal
> Status: Open
> ===================
> NOTE: All email exchanges with Unidata User Support are recorded in the
> Unidata inquiry tracking system and then made publicly available through
> the web.  If you do not want to have your interactions made available in
> this way, you must let us know in each email you send to us.
>
>
>
>
>
> Ticket Details
> ===================
> Ticket ID: LMC-856382
> Department: Support IDV
> Priority: Normal
> Status: Open
> Link:
> https://andy.unidata.ucar.edu/staff/index.php?_m=tickets&_a=viewticket&ticketid=33136



Ticket Details
===================
Ticket ID: LMC-856382
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.