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[IDV #ZPJ-832137]: IDV Launch Troubles

> Full Name: Amber Twardy
> Email Address: address@hidden
> Organization: Central Michigan University
> Package Version: 5.7
> Operating System: 64-bit Windows Laptop
> Hardware: i7 Processor, 16GB RAM, 512GB SSD
> Description of problem:
> 
> I have downloaded and redownloaded IDV multiple times, but the mapview
> window will now open. Upon launching IDV, only the first two windows
> open. If I hit the file tab in the top left corner of the window and
> try to open a file or launch the mapview, the whole program freezes.
> 
> I've used the IDV software through citrix on my laptop before and I have
> the capacity to run large files, so it should work.
> 
> How should I go about fixing this issue? Is there potentially something
> I'm doing wrong in the download?
> 

First, you can try to update the video card driver to see if that helps. 
Otherwise, run the IDV
from the command line to get more information to diagnose your problem.

Yuan
> 


Ticket Details
===================
Ticket ID: ZPJ-832137
Department: Support IDV
Priority: Normal
Status: Open
===================
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