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[IDV #HTH-766860]: old paths during launch of new IDV version



> Dear IDV Support,
> 
> Can you answer my question below: why does IDV not create the âMap Viewâ 
> panel (only the âDashboardâ), then freeze up when I try to plot a map 
> background?
> 
> > On Aug 18, 2020, at 5:52 PM, Unidata IDV Support <address@hidden> wrote:
> >
> >> Dear IDV support,
> >>
> >> To follow up on my message below, I am trying to launch IDV following the 
> >> guidelines Iâve previoulsy authored below:
> >>
> >
> >>
> >> There are additional steps following #3 above, however after launching 
> >> (2.a) IDV does not create the âMap Viewâ panel (only the 
> >> âDashboardâ).  Attempting step (3.a) results in IDV freezing, and 
> >> requiring me to âForce Quitâ on my IMac Pro workstation.
> >>
> >> Note that IDV previously ran flawlessly on my older Mac Pro tower desktop 
> >> workstation.
> 
> 
> Conrad
> 
> Dr. Conrad Ziegler
> National Severe Storms Laboratory
> 120 David L. Boren Blvd
> Norman, OK  73072
> (405) 325-6221
> 
> 
> 

Hi Dr. Conrad,

It might have something to do with your old operating system. What is the 
version of MacOS? If 
you go to the install folder, such as /Applicatioons/IDV_**, there is a runIDV 
executable, click
on it and see what the message you can get in the popup window. This may 
provide some information 
for me to understand your problem.

Yuan


> 
> 


Ticket Details
===================
Ticket ID: HTH-766860
Department: Support IDV
Priority: High
Status: Open
===================
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NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.