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[IDV #ETD-932834]: IDV Failed to Start - Possible Solutions?



Hi Caitlyn,

Excellent. I am glad the IDV is working again.

Best,

Unidata IDV Support


> When I delete the directory, everything runs fine now.
> 
> Thanks!
> 
> address@hidden> wrote:
> 
> > Hi Caitlyn,
> >
> > It sounds like to your .unidata directory may be corrupt.  The .unidata
> > directory is a hidden folder in your home directory \Users\<your windows
> > username>\.unidata. Here are instructions on viewing hidden folders on
> > Windows:
> >
> > https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
> >
> > Please delete this .unidata directory and restart the IDV. What happens?
> >
> > Please keep us up-to-date on your progress.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Hello,
> > >
> > > Currently I'm running Windows 8.1 Pro, 64-bit on my laptop. Prior to
> > > Thursday morning, I was able to run IDV fine prior to Thursday morning.
> > > When I opened IDV and loaded a saved bundle Thursday morning, I received
> > > the Windows Error Blue Screen. Since then, I haven't been able to open
> > IDV.
> > >
> > > Thanks,
> > >
> > > address@hidden> wrote:
> > >
> > > > Hi Caitlyn,
> > > >
> > > > Thanks for getting in touch. Can you provide a few more details such as
> > > > what
> > > > operating system are you using to run the IDV? (E.g., MacOS, Windows,
> > > > Linux). Also did the IDV work before and suddenly stop working or have
> > you
> > > > never
> > > > been able to start the IDV?
> > > >
> > > > Best,
> > > >
> > > > Unidata IDV Support
> > > >
> > > > > Good morning,
> > > > >
> > > > > I was working with IDV 5.4 yesterday morning on a class project and
> > > > > received a failed to start error for the program. Since then, I have
> > not
> > > > > been able to open the program. I have tried uninstalling and
> > reinstalling
> > > > > the software several times to no avail.
> > > > >
> > > > > Are there any known solutions to this problem that I may not be
> > seeing?
> > > > >
> > > > > Thanks,


Ticket Details
===================
Ticket ID: ETD-932834
Department: Support IDV
Priority: Normal
Status: Closed
===================
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NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.