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[IDV #ETD-932834]: IDV Failed to Start - Possible Solutions?

Hi Caitlyn,

It sounds like to your .unidata directory may be corrupt.  The .unidata
directory is a hidden folder in your home directory \Users\<your windows
username>\.unidata. Here are instructions on viewing hidden folders on Windows:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Please delete this .unidata directory and restart the IDV. What happens?

Please keep us up-to-date on your progress.

Best,

Unidata IDV Support

> Hello,
> 
> Currently I'm running Windows 8.1 Pro, 64-bit on my laptop. Prior to
> Thursday morning, I was able to run IDV fine prior to Thursday morning.
> When I opened IDV and loaded a saved bundle Thursday morning, I received
> the Windows Error Blue Screen. Since then, I haven't been able to open IDV.
> 
> Thanks,
> 
> address@hidden> wrote:
> 
> > Hi Caitlyn,
> >
> > Thanks for getting in touch. Can you provide a few more details such as
> > what
> > operating system are you using to run the IDV? (E.g., MacOS, Windows,
> > Linux). Also did the IDV work before and suddenly stop working or have you
> > never
> > been able to start the IDV?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Good morning,
> > >
> > > I was working with IDV 5.4 yesterday morning on a class project and
> > > received a failed to start error for the program. Since then, I have not
> > > been able to open the program. I have tried uninstalling and reinstalling
> > > the software several times to no avail.
> > >
> > > Are there any known solutions to this problem that I may not be seeing?
> > >
> > > Thanks,


Ticket Details
===================
Ticket ID: ETD-932834
Department: Support IDV
Priority: Normal
Status: Closed
===================
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