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[IDV #QKC-696378]: fail in IDV 5.4



> Hi, Yuan. WE have run IDV with this:
> 
> jre\bin\java -Xmx3072m  -XX:+DisableExplicitGC -Didv.enableStereo=false
> -jar idv.jar
> 3D [dev] 1.6.0-pre12-daily-experimental daily
> 

Hi Enrique,

Is this jre\bin\java from the IDV installation folder? It is a bit confusing 
and I would like to understand the problem better.

Thanks,

Yuan
> and now it's working correctly.
> 
> Thank you very much for your kindly attention
> 
> Yours faithfully
> 
> Enrique
> 
> 2017-09-12 9:19 GMT+02:00 Enrique MontÃn Chiva <address@hidden>:
> 
> > Hello again Yuan. Although I had already reinstalled IDV, I have tried it
> > again and I have run "runIDV.bat -nodefault" as you have said me. The
> > same result:
> >
> > IDV failed to start. Please contact address@hidden
> >
> > Sorry
> >
> > Thank you very much for your big efforts
> >
> >
> > address@hidden>:
> >
> >> > Hi, and thanks again. My computer is a PC with windows 10 Home, 64 bits
> >> and
> >> > 8 gb memory RAM. I have no .unidata folder.
> >> >
> >>
> >> Would you be able to run "runIDV.bat -nodefault"? Another option is to
> >> reinstall the IDV in your window system.
> >>
> >> Yuan
> >>
> >>
> >>
> >> address@hidden
> >> > >:
> >> >
> >> > > > Hi Yuan. Thanks for your help. I have a NVIDIA geforce GTX745 card
> >> in my
> >> > > > computer. I have udpated its driver but the error continues.
> >> > > > I had already run the software from the command line and got the
> >> error
> >> > > line
> >> > > > I commented you.
> >> > > >
> >> > > > Thanks again
> >> > > >
> >> > >
> >> > > Is it a linux 64 system? What is the memory setting? If there is a
> >> > > .unidata folder in your home directory, rename or remove
> >> > > it and try to run the IDV again.
> >> > >
> >> > >
> >> > > Yuan
> >> > > address@hidden
> >> > > > >:
> >> > > >
> >> > > > > > Hello. Recently, I have changed my computer and sincen then, I
> >> can't
> >> > > get
> >> > > > > > started IDV v. 5.4. I only get this message:
> >> > > > > >
> >> > > > > > IDV failed to start. Please contact
> >> address@hidden
> >> > > > > >
> >> > > > > > By this, I've contacted.
> >> > > > > >
> >> > > > > > Thanks in advance
> >> > > > > >
> >> > > > > > Yours faithfully
> >> > > > > >
> >> > > > > > Enrique
> >> > > > > >
> >> > > > > >
> >> > > > > Hi  Enrique,
> >> > > > >
> >> > > > > We need a little more information to diagnose the problem. The
> >> only
> >> > > thing
> >> > > > > I can suggest is
> >> > > > > to check the video card driver of the new computer, it is likely
> >> you
> >> > > need
> >> > > > > to update the driver.
> >> > > > > If this does not help, try to run the IDV from the command line
> >> to see
> >> > > if
> >> > > > > you can get some
> >> > > > > message there.
> >> > > > >
> >> > > > > Yuan
> >> > > > >
> >> > > > > Ticket Details
> >> > > > > ===================
> >> > > > > Ticket ID: QKC-696378
> >> > > > > Department: Support IDV
> >> > > > > Priority: Normal
> >> > > > > Status: Closed
> >> > > > > ===================
> >> > > > > NOTE: All email exchanges with Unidata User Support are recorded
> >> in the
> >> > > > > Unidata inquiry tracking system and then made publicly available
> >> > > through
> >> > > > > the web.  If you do not want to have your interactions made
> >> available
> >> > > in
> >> > > > > this way, you must let us know in each email you send to us.
> >> > > > >
> >> > > > >
> >> > > > >
> >> > > >
> >> > > >
> >> > >
> >> > >
> >> > > Ticket Details
> >> > > ===================
> >> > > Ticket ID: QKC-696378
> >> > > Department: Support IDV
> >> > > Priority: Normal
> >> > > Status: Open
> >> > > ===================
> >> > > NOTE: All email exchanges with Unidata User Support are recorded in
> >> the
> >> > > Unidata inquiry tracking system and then made publicly available
> >> through
> >> > > the web.  If you do not want to have your interactions made available
> >> in
> >> > > this way, you must let us know in each email you send to us.
> >> > >
> >> > >
> >> > >
> >> >
> >> >
> >>
> >>
> >> Ticket Details
> >> ===================
> >> Ticket ID: QKC-696378
> >> Department: Support IDV
> >> Priority: Normal
> >> Status: Open
> >> ===================
> >> NOTE: All email exchanges with Unidata User Support are recorded in the
> >> Unidata inquiry tracking system and then made publicly available through
> >> the web.  If you do not want to have your interactions made available in
> >> this way, you must let us know in each email you send to us.
> >>
> >>
> >>
> >
> 
> 


Ticket Details
===================
Ticket ID: QKC-696378
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.



NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.