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[IDV #XPY-248639]: Office 2013 and IDV 5.0

Julian,

My guess is you have a 64 bit machine, though you should verify this:

http://pcsupport.about.com/od/windows7/ht/windows-7-32-bit-64-bit.htm

Please download and install the latest version of the IDV corresponding to your
operating system.

http://www.unidata.ucar.edu/downloads/idv/current/index.jsp

After installation, open a Command Prompt window.

Run the program

C:\Program Files\IDV_52\runIDV.bat

What errors do you see?

Best,

Unidata IDV Support




> Good morning,
> 
> I was trying to help Angela with this problem yesterday. When runIDV.bat
> was run nothing happen a cmd screen popped up and then closed. I did not
> see any related log writtin.
> 
> She also had a 64bit version originally but since it stopped working with
> the 32bit install of office we tried installing the 32bit IDV
> 
> Thanks,
> 
> Julian Mesa
> 
> address@hidden> wrote:
> 
> > Angela,
> >
> > When running runIDV.bat, you probably got an error message. What was that
> > error?
> >
> > My guess is you should probably be running the 64 bit version if it is a
> > fairly
> > recent computer.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Good day Unidata Support,
> > >
> > > I am experiencing some issues with IDV.  After installing Office 2013 and
> > > launching Lync, IDV will not start. I have tried a 64 and 32 bit version,
> > > but neither work.  Also, upon running runIDV.bat nothing happened.
> > >
> > > Please advise on how to resolve this issue.
> > >
> > > Best Regards,
> > > *Angela Reside*
> > >
> > > Weather Studies Analyst
> > >
> > > *Applied Weather Technology, Inc.*
> > > *?A StormGeo Company*
> > > www.awtworldwide.com
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: XPY-248639
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> >
> 
> --
> Julian O. Mesa
> System Admin
> Phone: 408-400-2044
> E-mail: address@hidden
> 
> *Applied Weather Technology, Inc.*
> 
> *A StormGeo Company*
> 
> 


Ticket Details
===================
Ticket ID: XPY-248639
Department: Support IDV
Priority: Normal
Status: Closed