[IDV #EDH-410091]: IDV silent failure
- To: address@hidden
- Subject: [IDV #EDH-410091]: IDV silent failure
- From: "Unidata IDV Support" <address@hidden>
- Date: Wed, 21 Jan 2015 22:39:15 -0700
Please go to the Windows Command Prompt, change directory to where the IDV is
installed and run the runIDV.bat command.
What are the errors that you see? Send them to us.
Unidata IDV Support
> Full Name: Matt Ruglys
> Email Address: address@hidden
> Organization: n/a
> Package Version: 5.0u2
> Operating System: Windows 7 with Java 7u75
> Hardware: 64 bit Intel Core 2 Duo, 2.33GHz, 2GB RAM
> Description of problem:
> I have installed IDV 5.0u2 but when I run it the Terminal window opens,
> followed by the Splash Screen and the Dashboard. But then all those
> windows close and the program fails. The Terminal window does not
> stay open long enough to read or capture the text that appears. Any
> ideas? Previously I have successfully installed IDV on an XP box and on
> a Mac so I don't know what has gone wrong this time.
> Many thanks,
Ticket ID: EDH-410091
Department: Support IDV
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