Jason, Please update your video card driver and see if that helps. Best, Unidata IDV Support > I tried using the menu (display>current view>view>capture>image) and I am > still getting the same result. Is there another way to capture of save > images? > > > > > > > > -----Original Message----- > From: Unidata IDV Support [mailto:address@hidden > Sent: Wednesday, December 03, 2014 1:05 PM > To: address@hidden > Cc: address@hidden > Subject: [IDV #EQE-639411]: problem saving images > > Jason, > > I cannot reproduce this problem. What happens when you try to image capture > through the regular IDV menus? > > Best, > > Unidata IDV Support > > > Full Name: Jason Warren > > Email Address: address@hidden > > Organization: self > > Package Version: 5.0u2 build date:2014-11-12 20:09 UTC > > Operating System: Windows 7 > > Hardware: Java: home: C:\Program Files\IDV_5.0u2\jre version: 1.7.0_51 > j3d:1.6.0-pre9-daily-experimental daily > > Description of problem: > > > > Hello, > > > > I recently upgraded from version 4.1 to 5.0u2, and I have run into > > a problem. When I move through the menu items at the top of the page, > > the display flashes, and if I try to save the image in the display using > > ctrl+I, only a blank image is saved. This does not happen with the > > previous version of the IDV I was using (4.1). I have tried tweaking > > the memory settings, but I am still having the same issues. I have also > > upgraded to the latest version of Java. > > > > Any thoughts on what could be causing this issue or what I could do to > > fix it? > > > > Thank you for your time. > > > > > > > Ticket Details > =================== > Ticket ID: EQE-639411 > Department: Support IDV > Priority: Normal > Status: Closed > > Ticket Details =================== Ticket ID: EQE-639411 Department: Support IDV Priority: Normal Status: Closed
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