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[IDV #EQE-639411]: problem saving images

Jason,

Please update your video card driver and see if that helps.

Best,

Unidata IDV Support


> I tried using the menu (display>current view>view>capture>image) and I am
> still getting the same result.  Is there another way to capture of save
> images?
> 
> 
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden]
> Sent: Wednesday, December 03, 2014 1:05 PM
> To: address@hidden
> Cc: address@hidden
> Subject: [IDV #EQE-639411]: problem saving images
> 
> Jason,
> 
> I cannot reproduce this problem. What happens when you try to image capture
> through the regular IDV menus?
> 
> Best,
> 
> Unidata IDV Support
> 
> > Full Name: Jason Warren
> > Email Address: address@hidden
> > Organization: self
> > Package Version: 5.0u2 build date:2014-11-12 20:09 UTC
> > Operating System: Windows 7
> > Hardware: Java: home: C:\Program Files\IDV_5.0u2\jre version: 1.7.0_51
> j3d:1.6.0-pre9-daily-experimental daily
> > Description of problem:
> >
> > Hello,
> >
> > I recently upgraded from version 4.1 to 5.0u2, and I have run into
> > a problem.  When I move through the menu items at the top of the page,
> > the display flashes, and if I try to save the image in the display using
> > ctrl+I, only a blank image is saved.  This does not happen with the
> > previous version of the IDV I was using (4.1).  I have tried tweaking
> > the memory settings, but I am still having the same issues.  I have also
> > upgraded to the latest version of Java.
> >
> > Any thoughts on what could be causing this issue or what I could do to
> > fix it?
> >
> > Thank you for your time.
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: EQE-639411
> Department: Support IDV
> Priority: Normal
> Status: Closed
> 
> 


Ticket Details
===================
Ticket ID: EQE-639411
Department: Support IDV
Priority: Normal
Status: Closed