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[IDV #EQE-639411]: problem saving images

Jason,

I cannot reproduce this problem. What happens when you try to image capture
through the regular IDV menus?

Best,

Unidata IDV Support

> Full Name: Jason Warren
> Email Address: address@hidden
> Organization: self
> Package Version: 5.0u2 build date:2014-11-12 20:09 UTC
> Operating System: Windows 7
> Hardware: Java: home: C:\Program Files\IDV_5.0u2\jre version: 1.7.0_51 
> j3d:1.6.0-pre9-daily-experimental daily
> Description of problem:
> 
> Hello,
> 
> I recently upgraded from version 4.1 to 5.0u2, and I have run into
> a problem.  When I move through the menu items at the top of the page,
> the display flashes, and if I try to save the image in the display using
> ctrl+I, only a blank image is saved.  This does not happen with the
> previous version of the IDV I was using (4.1).  I have tried tweaking
> the memory settings, but I am still having the same issues.  I have also
> upgraded to the latest version of Java.
> 
> Any thoughts on what could be causing this issue or what I could do to
> fix it?
> 
> Thank you for your time.
> 
> 


Ticket Details
===================
Ticket ID: EQE-639411
Department: Support IDV
Priority: Normal
Status: Closed