[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[IDV #KCN-689298]: IDV Installer



Barry & Don,

We have discovered in a few circumstances the IDV installers (always on NOAA OS
X machines for some reason) are not working as expected. In particular, the IDV
installers (not the IDV itself) try to use the Apple JRE 6. If the installer
does not find it, it tries to download a JRE 6 for OS X. This workflow
occasionally resulted in unreliable behavior crashing the installer. Moreover,
Java 6 was end-of-lifed quite a while ago so this solution is not sustainable
anyway. We now have a new installer strategy for OS X that relies on the JRE 7
that is distributed with the IDV application itself. This should hopefully
result in a more stable, long-term solution. If you have time, we would like you
to try the nightly build at your convenience.

http://www.unidata.ucar.edu/downloads/idv/nightly/index.jsp

Please keep us up-to-date on your progress.

Best,

Unidata IDV Support

> Don,
> 
> Thanks for the information. I did not see the earlier screenshot which gave me
> the java version.
> 
> OK. This is very strange, but I did see something similar that Kevin Manross 
> had
> reported once.
> 
> http://www.unidata.ucar.edu/mailing_lists/archives/idvusers/2013/msg00037.html
> 
> I wonder if there is something similar going on here. In this scenario, the 
> icon
> is in a different environment as that of the user.
> 
> Are there multiple users on this system, perhaps an admin and regular users? 
> Was
> Java installed as admin or as a regular user? I am starting to think that Java
> was installed as one user (admin or otherwise) and the IDV as another. We 
> think
> we are in one environment, but, in fact we are in another where we cannot 
> find Java.
> 
> Try a couple of things:
> 
> Execute this binary:
> 
> /Volumes/idv/Integrated\ Data\ Viewer\ 
> Installer.app/Contents/MacOS/JavaApplicationStub
> 
> What happens?
> 
> Alternatively, make sure to run the installation script as the same user that
> originally installed Java.
> 
> Thanks for your patience and please keep us up-to-date on your progress.
> 
> Best,
> 
> Unidata IDV Support
> 
> > Julien-
> >
> > On 6/12/14 2:36 PM, Unidata IDV Support wrote:
> >
> > > Again, "java  -version" from the terminal says what?
> >
> > Attached is the image that Barry sent before which shows the output from
> > java -version as you requested.
> >
> > > The Installer.app simply invokes Java, so I would think it extremely 
> > > unusual if
> > > it complained about not finding Java if Java is clearly in the path. That 
> > > is what
> > > I am trying to get to the bottom of.
> >
> > Yes, it is confusing.  Other users may find the same problems.
> >
> > Don
> >
> > > Best,
> > >
> > > Unidata IDV Support
> > >
> > >> Julien-
> > >>
> > >> If you look at the image Barry sent, it shows:
> > >>
> > >> java version "1.7.0_45"
> > >>
> > >> This only seems to be a problem on Mavericks (10.9). Barry has tried on
> > >> 2 different systems running that, but I can install it on my 10.8 system.
> > >>
> > >>
> > >> Don
> > >>
> > >>
> > >>
> > >> On 6/12/14 1:46 PM, Unidata IDV Support wrote:
> > >>> Barry,
> > >>>
> > >>> I asked below what was the result of issuing (from the Terminal)
> > >>>
> > >>> java -version (there's a typo below)
> > >>>
> > >>> before opening the Installer.app
> > >>>
> > >>> What was the result of that?
> > >>>
> > >>> We install the IDV on OS X all the time so something unusual is 
> > >>> happening
> > >>> here. Not sure what it is yet.
> > >>>
> > >>> I also wonder if there is something in your Java preferences that is 
> > >>> blocking
> > >>> Java somehow.
> > >>>
> > >>> Best,
> > >>>
> > >>> Unidata IDV Support
> > >>>
> > >>>> Same error of course.
> > >>>> I am setup as admin, and can isntall anything. I even tried open as 
> > >>>> root
> > >>>> with same result.
> > >>>> Attached output. I do get the warning about the open command, before 
> > >>>> the
> > >>>> launch error.
> > >>>>
> > >>>> Normal users at NOAA cannot install into /Applications, but I can
> > >>>> install anywhere.
> > >>>>
> > >>>>
> > >>>> On 6/12/14, 1:23 PM, Unidata IDV Support wrote:
> > >>>>> Barry (not Brian, sorry, too much e-support),
> > >>>>>
> > >>>>> I am stumped here. Do the following:
> > >>>>>
> > >>>>> Double click on the IDV dmg. This should mount the IDV installer. 
> > >>>>> Then issue the
> > >>>>> following commands from the terminal:
> > >>>>>
> > >>>>> cd /Volumes/idv
> > >>>>>
> > >>>>> java -verion (what is the output here?)
> > >>>>>
> > >>>>> open Integrated\ Data\ Viewer\ Installer.app
> > >>>>>
> > >>>>> What happens?
> > >>>>>
> > >>>>> At NOAA, you have restricted permissions about where you can install 
> > >>>>> stuff on OS
> > >>>>> X, correct? I have seen problems before where the IDV is essentially 
> > >>>>> confused
> > >>>>> about what Java it should be using.
> > >>>>>
> > >>>>> Best,
> > >>>>>
> > >>>>> Unidata IDV Support
> > >>>>>
> > >>>>>> Hi,
> > >>>>>> attached java info
> > >>>>>> thanks barry
> > >>>>>>
> > >>>>>> On 6/12/14, 1:01 PM, Unidata IDV Support wrote:
> > >>>>>>> Brian,
> > >>>>>>>
> > >>>>>>> When you go to System Preferences, Java, Java tab, what are the JRE
> > >>>>>>> settings? Please provide a screen shot.
> > >>>>>>>
> > >>>>>>> Best,
> > >>>>>>>
> > >>>>>>> Unidata IDV Support
> > >>>>>>>
> > >>>>>>>> Hi,
> > >>>>>>>> thanks for the reply - we have /usr/bin/java 1.7_45, JDK 1.8_05 
> > >>>>>>>> and Java
> > >>>>>>>> 7u60 installed currently on
> > >>>>>>>> MacOS 10.9.3.
> > >>>>>>>>
> > >>>>>>>>
> > >>>>>>>> On 6/12/14, 12:41 PM, Unidata IDV Support wrote:
> > >>>>>>>>> Barry,
> > >>>>>>>>>
> > >>>>>>>>> Actually the IDV for OS X comes with its own Java. In this case, 
> > >>>>>>>>> it is the
> > >>>>>>>>> install4j IDV *installer* that is complaining that it cannot find 
> > >>>>>>>>> Java. Try
> > >>>>>>>>> getting a version of Java available here: http://www.java.com/en/ 
> > >>>>>>>>> and trying the IDV
> > >>>>>>>>> installation process again.
> > >>>>>>>>>
> > >>>>>>>>> Please keep us up-to-date on your progress.
> > >>>>>>>>>
> > >>>>>>>>> Best,
> > >>>>>>>>>
> > >>>>>>>>> Unidata IDV Support
> > >>>>>>>>>
> > >>>>>>>>>> No dice on Mavericks, with latest JDK and Java (attached) ?
> > >>>>>>>>>>
> > >>>>>>>>>>
> > >>>>>>>>> Ticket Details
> > >>>>>>>>> ===================
> > >>>>>>>>> Ticket ID: KCN-689298
> > >>>>>>>>> Department: Support IDV
> > >>>>>>>>> Priority: Low
> > >>>>>>>>> Status: Open
> > >>>>>>>>>
> > >>>>>>>> --
> > >>>>>>>>
> > >>>>>>>> Barry McInnes
> > >>>>>>>> 325 Broadway
> > >>>>>>>> Boulder CO 80304
> > >>>>>>>> (303)4976231
> > >>>>>>>> address@hidden
> > >>>>>>>>
> > >>>>>>>>
> > >>>>>>> Ticket Details
> > >>>>>>> ===================
> > >>>>>>> Ticket ID: KCN-689298
> > >>>>>>> Department: Support IDV
> > >>>>>>> Priority: Low
> > >>>>>>> Status: Closed
> > >>>>>>>
> > >>>>>> --
> > >>>>>>
> > >>>>>> Barry McInnes
> > >>>>>> 325 Broadway
> > >>>>>> Boulder CO 80304
> > >>>>>> (303)4976231
> > >>>>>> address@hidden
> > >>>>>>
> > >>>>>>
> > >>>>>>
> > >>>>>
> > >>>>> Ticket Details
> > >>>>> ===================
> > >>>>> Ticket ID: KCN-689298
> > >>>>> Department: Support IDV
> > >>>>> Priority: Low
> > >>>>> Status: Closed
> > >>>>>
> > >>>>
> > >>>> --
> > >>>>
> > >>>> Barry McInnes
> > >>>> 325 Broadway
> > >>>> Boulder CO 80304
> > >>>> (303)4976231
> > >>>> address@hidden
> > >>>>
> > >>>>
> > >>>>
> > >>>
> > >>>
> > >>> Ticket Details
> > >>> ===================
> > >>> Ticket ID: KCN-689298
> > >>> Department: Support IDV
> > >>> Priority: Low
> > >>> Status: Closed
> > >>>
> > >>
> > >> --
> > >> Don Murray
> > >> NOAA/ESRL/PSD and CU-CIRES
> > >> 303-497-3596
> > >> http://www.esrl.noaa.gov/psd/people/don.murray/
> > >>
> > >>
> > >
> > >
> > > Ticket Details
> > > ===================
> > > Ticket ID: KCN-689298
> > > Department: Support IDV
> > > Priority: Low
> > > Status: Closed
> > >
> >
> > --
> > Don Murray
> > NOAA/ESRL/PSD and CU-CIRES
> > 303-497-3596
> > http://www.esrl.noaa.gov/psd/people/don.murray/
> >
> >
> 


Ticket Details
===================
Ticket ID: KCN-689298
Department: Support IDV
Priority: Low
Status: Closed


NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.