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[IDV #WTV-208049]: Trouble since downloading 4.1



Ben,

The problem with our Java 6 versus 7 theory is that it apparently does
not hold true according to the diagnostics you sent us. It seems you
are running Java 6 though the errors you indicated suggest a Java 7 /
Java 3D problem. I now wonder if Java 3D was properly installed during
the 4.1 installation. When it asked you to install JOGL during the
installation, what option did you select? I would go through the 4.1
installation again. The problem with the test release we gave you is
that it is unstable and may have problems. For example, if you create
a bundle with this test release, it may not work with future versions
of the IDV.

Best Wishes,

Unidata IDV Support


> Yup, thatâs working now.
> 
> I do get a couple of Java errors at startup, as you said, but no big deal.  
> All seems to be fine now.
> 
> Thank you!!
> 
> Ben
> 
> 
> On Feb 7, 2014, at 11:48 AM, Unidata IDV Support <address@hidden> wrote:
> 
> > Ben,
> >
> > The support form has not come through yet but I am pretty sure you are
> > running the wrong version of Java. We are developing a more permanent
> > fix for this problem but it is not released yet.  Here is a solution
> > that should tide you over in the short term.
> >
> > Please download and install this experimental IDV.
> >
> > http://www.unidata.ucar.edu/downloads/idv/test/index.jsp
> >
> > Please try loading the ZIDV bundle and let us know what happens. It is
> > possible you may see a couple of errors, but your bundle should still
> > load.
> >
> > Best Wishes,
> >
> > Unidata IDV Support
> >
> >> I sent the Support Request Form, as requested.  Didnât add any 
> >> information to it, since you already know the situation.
> >>
> >> I hope that this helps.
> >>
> >> Thanks!
> >>
> >> Ben
> >>
> >> On Feb 7, 2014, at 11:29 AM, Unidata IDV Support <address@hidden> wrote:
> >>
> >>> Ben,
> >>>
> >>> I was able to load the zidv bundle without problems. I have hunch
> >>> what the problem may be. Does the IDV start normally at all? When
> >>> you start the IDV, does the view window with the map appear?
> >>>
> >>> I can obtain better diagnostics if you go to the Help menu --> Support
> >>> Request Form. Make sure "Include Current State as Bundle" is checked.
> >>> You don't need any data loaded.
> >>>
> >>> Best Wishes,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hi,
> >>>>
> >>>> I tried the directory move that you suggested, but there was no change.  
> >>>> The file has been uploaded, as instructed.  This .zidv file contains 
> >>>> satellite, radar and METAR data that I downloaded from IDV sources a few 
> >>>> days ago.
> >>>>
> >>>> Note that the file DOES come up on my old Mac (mid-2009), but wonât 
> >>>> come up on my new one.  It worked just fine on my new machine right up 
> >>>> until I did the upgrade from 3.0.2 to 4.1â and now it doesnât work 
> >>>> anymoreâ none of the ZIDV files that Iâve trued since then work.
> >>>>
> >>>> Please let me know what you think and I hope that youâre enjoying 
> >>>> Atlanta.
> >>>>
> >>>> Ben
> >>>>
> >>>> On Feb 6, 2014, at 4:56 PM, Unidata IDV Support <address@hidden> wrote:
> >>>>
> >>>>> Ben,
> >>>>>
> >>>>> Apologies for the delayed response. We have been at AMS. I am not sure
> >>>>> what is wrong. Let's try a few things.
> >>>>>
> >>>>> Move your ~/.unidata directory out of the way (mv ~/.unidata
> >>>>> ~/unidata.bak), restart your IDV, and load the zidv bundle. Does that
> >>>>> help?
> >>>>>
> >>>>> If that does not help, please upload your zidv bundle here
> >>>>> http://motherlode.ucar.edu/repository/alias/idvupload. Let us know
> >>>>> when it is there, and we will take a look. What did this zidv bundle
> >>>>> do?
> >>>>>
> >>>>> Best,
> >>>>>
> >>>>> Unidata IDV Support
> >>>>>
> >>>>>> Hello,
> >>>>>>
> >>>>>> Thank you very much for IDV.  I have been using it for years and it is 
> >>>>>> very helpful to me for overlaying datasets.
> >>>>>>
> >>>>>> Today, I decided to update from 3.0.2 to 4.1 on my Mac (New machine 
> >>>>>> using OS10.9.1 with 2.3 GHz Intel i7, 16GB memory) and it was a 
> >>>>>> disaster.   Now it IDV wonât open any of my .zidv files, even 
> >>>>>> version 3.0.2.   It tries to open the files and as it opens them it 
> >>>>>> just hangs endlessly.
> >>>>>>
> >>>>>> Do you have any ideas what might be wrong here?
> >>>>>>
> >>>>>> Any help would be appreciated.
> >>>>>>
> >>>>>> Thanks,
> >>>>>>
> >>>>>> Ben
> >>>>>>
> >>>>>>
> >>>>>
> >>>>>
> >>>>> Ticket Details
> >>>>> ===================
> >>>>> Ticket ID: WTV-208049
> >>>>> Department: Support IDV
> >>>>> Priority: Normal
> >>>>> Status: Open
> >>>>>
> >>>>
> >>>>
> >>>
> >>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: WTV-208049
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Open
> >>>
> >>
> >>
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: WTV-208049
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> >
> 
> 


Ticket Details
===================
Ticket ID: WTV-208049
Department: Support IDV
Priority: Normal
Status: Closed


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