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[IDV #WTV-208049]: Trouble since downloading 4.1

Ben,

I was able to load the zidv bundle without problems. I have hunch
what the problem may be. Does the IDV start normally at all? When
you start the IDV, does the view window with the map appear?

I can obtain better diagnostics if you go to the Help menu --> Support
Request Form. Make sure "Include Current State as Bundle" is checked. 
You don't need any data loaded.

Best Wishes,

Unidata IDV Support

> Hi,
> 
> I tried the directory move that you suggested, but there was no change.  The 
> file has been uploaded, as instructed.  This .zidv file contains satellite, 
> radar and METAR data that I downloaded from IDV sources a few days ago.
> 
> Note that the file DOES come up on my old Mac (mid-2009), but won’t come up 
> on my new one.  It worked just fine on my new machine right up until I did 
> the upgrade from 3.0.2 to 4.1… and now it doesn’t work anymore… none of the 
> ZIDV files that I’ve trued since then work.
> 
> Please let me know what you think and I hope that you’re enjoying Atlanta.
> 
> Ben
> 
> On Feb 6, 2014, at 4:56 PM, Unidata IDV Support <address@hidden> wrote:
> 
> > Ben,
> >
> > Apologies for the delayed response. We have been at AMS. I am not sure
> > what is wrong. Let's try a few things.
> >
> > Move your ~/.unidata directory out of the way (mv ~/.unidata
> > ~/unidata.bak), restart your IDV, and load the zidv bundle. Does that
> > help?
> >
> > If that does not help, please upload your zidv bundle here
> > http://motherlode.ucar.edu/repository/alias/idvupload. Let us know
> > when it is there, and we will take a look. What did this zidv bundle
> > do?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >> Hello,
> >>
> >> Thank you very much for IDV.  I have been using it for years and it is 
> >> very helpful to me for overlaying datasets.
> >>
> >> Today, I decided to update from 3.0.2 to 4.1 on my Mac (New machine using 
> >> OS10.9.1 with 2.3 GHz Intel i7, 16GB memory) and it was a disaster.   Now 
> >> it IDV won’t open any of my .zidv files, even version 3.0.2.   It tries to 
> >> open the files and as it opens them it just hangs endlessly.
> >>
> >> Do you have any ideas what might be wrong here?
> >>
> >> Any help would be appreciated.
> >>
> >> Thanks,
> >>
> >> Ben
> >>
> >>
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: WTV-208049
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> >
> 
> 


Ticket Details
===================
Ticket ID: WTV-208049
Department: Support IDV
Priority: Normal
Status: Open