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[IDV #LXU-794987]: IDV createNewWindow Error



> Yuan,
> I installed IDV on my machine and it seems to be working correctly. So,
> it looks like I have problems running it from the website using
> WebStart.  Since it's working I'll just use the IDV this way.  If you'd
> like to continue troubleshooting the web version for me I am happy to
> help out by trying some other things, but if you want to close this
> ticket that's fine too.
> 
> Cory
> 
Cory,

Well, I am guessing that you are on Mac and there is Java 7 installed in your 
machine. The IDV doesn't support Java 7 at this moment, so you can not do the 
webstart from your machine. When install an IDV locally, you are relying on the 
jre6 inside the IDV. I am going to close this ticket.


Yuan
> On 2/6/13 2:25 PM, Unidata IDV Support wrote:
> >> Yuan,
> >> I tried it again and got the same error.  Is there something I need to
> >> install?
> >>
> >> Cory
> > Cory,
> >
> > Can you install an IDV in your machine? This may provide better idea what 
> > is missing.
> >
> >
> > Yuan
> >> On 2/6/13 2:10 PM, Unidata IDV Support wrote:
> >>>> I forgot to attach the other screenshot.  It is attached to this message.
> >>>>
> >>>> Cory
> >>>>
> >>> Cory,
> >>>       The screen shot indicates the missing java class, this can mean 
> >>> that the download file is not complete or the some local driver is 
> >>> outdated. Could you give it one more try?
> >>>
> >>>
> >>> Yuan
> >>>> On 2/5/13 4:58 PM, Unidata IDV Support wrote:
> >>>>> address@hidden,
> >>>>>
> >>>>> Your Ticket has been received, and a Unidata staff member will review 
> >>>>> it and reply accordingly. Listed below are details of this new Ticket. 
> >>>>> Please make sure the Ticket ID remains in the Subject: line on all 
> >>>>> correspondence related to this Ticket.
> >>>>>
> >>>>>        Ticket ID: LXU-794987
> >>>>>        Subject: IDV createNewWindow Error
> >>>>>        Department: Support IDV
> >>>>>        Priority: Normal
> >>>>>        Status: Open
> >>>>>
> >>>>>
> >>>>>
> >>>>> Please let us know how we can assist you further.
> >>>>>
> >>>>> Unidata User Support
> >>>> --
> >>>> ========================================
> >>>> Cory Wolff
> >>>> Associate Scientist
> >>>> National Center for Atmospheric Research
> >>>> 303.497.2845
> >>>> address@hidden
> >>>>
> >>>>
> >>>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: LXU-794987
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Open
> >> --
> >> ========================================
> >> Cory Wolff
> >> Associate Scientist
> >> National Center for Atmospheric Research
> >> 303.497.2845
> >> address@hidden
> >>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: LXU-794987
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> 
> --
> ========================================
> Cory Wolff
> Associate Scientist
> National Center for Atmospheric Research
> 303.497.2845
> address@hidden
> 
> 


Ticket Details
===================
Ticket ID: LXU-794987
Department: Support IDV
Priority: Normal
Status: Closed


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