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[IDV #WCA-451375]: Proxy settings



> After a call from IDV support, we had added a rule to our firewall permitting 
> all traffic to host 128.117.149.64 (the public IP address for 
> www.unidata.ucar.edu), but the user indicates it still doesn't work.  What 
> changed is that now lists a directory structure after fetching the catalog, 
> but when she tries to access one of the folders, it times out.  Is there 
> another server that IDV requires unrestricted access to?

Brain,
     It would be my fault if I only asked you to open 80 port to 
www.unidata.ucar.edu. You need to do the same to 128.117.*.*, is it possible? 
At least you need to open this port to motherlode.ucar.edu.


Yuan
> 
> 
> Brian Rayne (373-0226)
> 
> Help Desk (373-0598)
> http://deqspice/helpdesk
> 
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden
> Sent: Thursday, January 05, 2012 2:10 PM
> To: Brian Rayne
> Cc: address@hidden; Brian Rayne
> Subject: [IDV #WCA-451375]: Proxy settings
> 
> > The user indicated that she is using that version of the software already.  
> > Can you confirm that the application does not send outbound traffic 
> > connecting to servers on ports 80 or 443, because these would be blocked by 
> > the firewall.  I have verified that our firewall is not configured to block 
> > outbound traffic to ports 112 and 8080.
> >
> Brain,
> Sorry for some delay due to the holiday time off.
> 
> Basically, the IDV in each machine need to talk to three major severs: TDS, 
> ADDE, and RAMADDA, in order to perform the 98% of its features. ADDE is in 
> port 112, should be no problem according to your information. You should be 
> able to connect to satellite images server, and all Observations server. The 
> TDS server is on port 8080, which covers the radar server and most catalogs 
> from unidata. However, some catalogs like this 
> (http://www.unidata.ucar.edu/georesources/idvcatalog.xml) is on port 80, but 
> the content of this catalog is on port 8080, you should be able to visit: 
> http://motherlode.ucar.edu/thredds/catalog.xml. But the RAMADDA server of 
> unidata is on port 80, so this will be the only major thing your users going 
> to miss, unless you can config the proxy setting to open 80 to some specific 
> servers.
> 
> 
> Yuan
> 
> >
> > Brian Rayne (373-0226)
> >
> > Help Desk (373-0598)
> > http://deqspice/helpdesk
> >
> > -----Original Message-----
> > From: Unidata IDV Support [mailto:address@hidden
> > Sent: Friday, December 23, 2011 1:50 PM
> > To: Brian Rayne
> > Cc: address@hidden
> > Subject: [IDV #WCA-451375]: Proxy settings
> >
> > > We're supporting a user that is having trouble accessing a data catalog 
> > > from an NCAR server, but it's reporting timeout issues.  We have a 
> > > firewall that blocks outbound traffic to ports 80 and 443, but to the 
> > > best of our knowledge, the firewall is not affecting the traffic to ports 
> > > 112 and 8080 mentioned in the program's FAQ.  The catalog file it 
> > > mentions is:
> > > http://www.unidata.ucar.edu/georesources/idvcatalog.xml
> >
> > Brain,
> > The timeout error probably has nothing to do with the proxy setting. If you 
> > update the version to 3.0u1, it should fix the problem. Otherwise, let us 
> > know.
> >
> >
> > Yuan
> > >
> > > Based on the address, we have to assume that it's trying to directly go 
> > > to port 80 of that server, which would be firewalled.  I previously 
> > > configured Java to use a non authenticating proxy server, but I'm 
> > > thinking at this point that IDV isn't honoring those settings.  By 
> > > default, Java uses the system proxy (which we have configured to use our 
> > > NTLM authenticating proxy server), but I changed it to use the non 
> > > authenticating one because various third party programs seem to have 
> > > problems with such proxy servers.  Could you provide guidance about how 
> > > we can get this program to work?
> > >
> > >
> > > Brian Rayne (373-0226)
> > >
> > > Help Desk (373-0598)
> > > http://deqspice/helpdesk
> > >
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: WCA-451375
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: WCA-451375
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 


Ticket Details
===================
Ticket ID: WCA-451375
Department: Support IDV
Priority: Normal
Status: Closed


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