> After a call from IDV support, we had added a rule to our firewall permitting > all traffic to host 188.8.131.52 (the public IP address for > www.unidata.ucar.edu), but the user indicates it still doesn't work. What > changed is that now lists a directory structure after fetching the catalog, > but when she tries to access one of the folders, it times out. Is there > another server that IDV requires unrestricted access to? Brain, It would be my fault if I only asked you to open 80 port to www.unidata.ucar.edu. You need to do the same to 128.117.*.*, is it possible? At least you need to open this port to motherlode.ucar.edu. Yuan > > > Brian Rayne (373-0226) > > Help Desk (373-0598) > http://deqspice/helpdesk > > > -----Original Message----- > From: Unidata IDV Support [mailto:address@hidden > Sent: Thursday, January 05, 2012 2:10 PM > To: Brian Rayne > Cc: address@hidden; Brian Rayne > Subject: [IDV #WCA-451375]: Proxy settings > > > The user indicated that she is using that version of the software already. > > Can you confirm that the application does not send outbound traffic > > connecting to servers on ports 80 or 443, because these would be blocked by > > the firewall. I have verified that our firewall is not configured to block > > outbound traffic to ports 112 and 8080. > > > Brain, > Sorry for some delay due to the holiday time off. > > Basically, the IDV in each machine need to talk to three major severs: TDS, > ADDE, and RAMADDA, in order to perform the 98% of its features. ADDE is in > port 112, should be no problem according to your information. You should be > able to connect to satellite images server, and all Observations server. The > TDS server is on port 8080, which covers the radar server and most catalogs > from unidata. However, some catalogs like this > (http://www.unidata.ucar.edu/georesources/idvcatalog.xml) is on port 80, but > the content of this catalog is on port 8080, you should be able to visit: > http://motherlode.ucar.edu/thredds/catalog.xml. But the RAMADDA server of > unidata is on port 80, so this will be the only major thing your users going > to miss, unless you can config the proxy setting to open 80 to some specific > servers. > > > Yuan > > > > > Brian Rayne (373-0226) > > > > Help Desk (373-0598) > > http://deqspice/helpdesk > > > > -----Original Message----- > > From: Unidata IDV Support [mailto:address@hidden > > Sent: Friday, December 23, 2011 1:50 PM > > To: Brian Rayne > > Cc: address@hidden > > Subject: [IDV #WCA-451375]: Proxy settings > > > > > We're supporting a user that is having trouble accessing a data catalog > > > from an NCAR server, but it's reporting timeout issues. We have a > > > firewall that blocks outbound traffic to ports 80 and 443, but to the > > > best of our knowledge, the firewall is not affecting the traffic to ports > > > 112 and 8080 mentioned in the program's FAQ. The catalog file it > > > mentions is: > > > http://www.unidata.ucar.edu/georesources/idvcatalog.xml > > > > Brain, > > The timeout error probably has nothing to do with the proxy setting. If you > > update the version to 3.0u1, it should fix the problem. Otherwise, let us > > know. > > > > > > Yuan > > > > > > Based on the address, we have to assume that it's trying to directly go > > > to port 80 of that server, which would be firewalled. I previously > > > configured Java to use a non authenticating proxy server, but I'm > > > thinking at this point that IDV isn't honoring those settings. By > > > default, Java uses the system proxy (which we have configured to use our > > > NTLM authenticating proxy server), but I changed it to use the non > > > authenticating one because various third party programs seem to have > > > problems with such proxy servers. Could you provide guidance about how > > > we can get this program to work? > > > > > > > > > Brian Rayne (373-0226) > > > > > > Help Desk (373-0598) > > > http://deqspice/helpdesk > > > > > > > > > > > > > > > Ticket Details > > =================== > > Ticket ID: WCA-451375 > > Department: Support IDV > > Priority: Normal > > Status: Closed > > > > > > > Ticket Details > =================== > Ticket ID: WCA-451375 > Department: Support IDV > Priority: Normal > Status: Open > > Ticket Details =================== Ticket ID: WCA-451375 Department: Support IDV Priority: Normal Status: Closed
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.