> > Both the web start and the 64 bit install appear to be having the same > > problem when we try to load the software. > > > > I have gone to the following link, and the program starts up, begins > > initializing resources, then says creating user interface, launches, but > > then immediately closes. > > > > I've used the following link: > > http://www.unidata.ucar.edu/software/idv/webstart/IDV/idv.jnlp > > > > and the following install version idv_3_0_windows64_installer.exe > > > > Do you have any idea why this won't launch? I'm at a loss and have been > > unable to figure out the attached error logs. > > > > Brandon Helvie > > Computer Support Specialist, Senior > > Academic Support Unit > > Information Technology > > E-mail: address@hidden<mailto:address@hidden> Phone: (307) 766-6165 > > > > > > > Hi Brandon, > You probably need to update the video card driver of your machine. Let me > know if you still can not run the IDV after updating the driver. > > > Yuan Brandon, Before you updating the driver, try one more thing here: go to the folder where the IDV is installed, such as: C:/program files/IDV_3.0, using a editor to open the runIDV window batch file, and find the line starting with: "jre\bin\java -Xmx%idv_memory%m ...", and add "-XX:MaxPermSize=256m" right after the memory, "jre\bin\java -Xmx%idv_memory%m -XX:MaxPermSize=256m....", if this can help, you don't need to update the driver. Yuan Ticket Details =================== Ticket ID: XHC-355540 Department: Support IDV Priority: Normal Status: Open
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