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[IDV #XHC-355540]: IDV Fails to Load



> > Both the web start and the 64 bit install appear to be having the same 
> > problem when we try to load the software.
> >
> > I have gone to the following link, and the program starts up, begins 
> > initializing resources, then says creating user interface, launches, but 
> > then immediately closes.
> >
> > I've used the following link:
> > http://www.unidata.ucar.edu/software/idv/webstart/IDV/idv.jnlp
> >
> > and the following install version idv_3_0_windows64_installer.exe
> >
> > Do you have any idea why this won't launch? I'm at a loss and have been 
> > unable to figure out the attached error logs.
> >
> > Brandon Helvie
> > Computer Support Specialist, Senior
> > Academic Support Unit
> > Information Technology
> > E-mail: address@hidden<mailto:address@hidden> Phone: (307) 766-6165
> >
> >
> >
> Hi Brandon,
> You probably need to update the video card driver of your machine. Let me 
> know if you still can not run the IDV after updating the driver.
> 
> 
> Yuan
Brandon,
    Before you updating the driver, try one more thing here:

go to the folder where the IDV is installed, such as: C:/program files/IDV_3.0, 
using a editor to open the runIDV window batch file, and find the line starting 
with: "jre\bin\java -Xmx%idv_memory%m ...", and add "-XX:MaxPermSize=256m" 
right after the memory, "jre\bin\java -Xmx%idv_memory%m 
-XX:MaxPermSize=256m....", 

if this can help, you don't need to update the driver.


Yuan 

Ticket Details
===================
Ticket ID: XHC-355540
Department: Support IDV
Priority: Normal
Status: Open


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