=============================================================================== Robb Kambic Unidata Program Center Software Engineer III Univ. Corp for Atmospheric Research address@hidden WWW: http://www.unidata.ucar.edu/ =============================================================================== ---------- Forwarded message ---------- Date: Thu, 31 May 2001 12:17:21 -0400 From: "Pirone, Maria" <address@hidden> To: "'address@hidden'" <address@hidden>, "Pirone, Maria" <address@hidden>, Robb Kambic <address@hidden>, david ahijevych <address@hidden>, address@hidden Subject: RE: Missing WSI radar products Richard- Unfortunately the time periods you specified coincide with the times that the product was not available. There have been a series of problems at the NWS Silver Spring facility, where the radar server resides, that has impacted the availability of the raw radar data for our mosaic. These problems are beyond WSI's control and we have discussed the avialability/reliability issues at length with the NWS. We hope to see some improvement in their infrastructure to prevent these lengthy outages from happening in the future. I understand the criticality of the product to the researchers--we also have real-time users who are dependent on it and are having a difficult time understanding how this could happen. We appreciate your patience while this is resolved---our aim is to have all products available in real-time! For future reference, we do archive the mosaic, however, after 72 hours there is no "easy" way to get to it. If you notify us within 72 hours we may be able to FTP it to you. However, this is not our normal procedure and if it happens frequently, we would have to charge T&M to recover the data for you. Hopefully this problem is only temporary and we can expect to see better performance from our public partners. Regards- Maria -----Original Message----- From: Richard Chinman [mailto:address@hidden Sent: Thursday, May 31, 2001 11:57 AM To: Maria Pirone; Robb Kambic; david ahijevych; address@hidden Subject: Missing WSI radar products Maria, From what we can tell, some radar products were never received at the UCAR WSI ingest machine. Missing products: 20010530.0915.MASTER15 20010530.1015.MASTER15 20010530.1030.MASTER15 20010530.1045.MASTER15 20010529.1415.MASTER15 20010529.0015.MASTER15 There was also a similar fraction of missing products for 20010525 (4 out of 96) and 20010526 (2 out of 96). It's not a high fraction of missing products, but much higher than we're used to (less than one out of 96). These products are critical to a subset of researchers here at UCAR. Is there something you or we can do to help minimize missing products in the future? Is there a backup practice that WSI follows that would allow us to receive these products now in delayed time mode? Your help in all this is much appreciated. Richard -- Richard Chinman UCAR-IITA P.O. Box 3000 Boulder, CO 80307-3000 USA 303.497.8696 (voice) 303.497.8638 (fax) address@hidden
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