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Re: INC0299374 has been Resolved (WCOSS DEcoder Flags Associated with LDM.Inbound.245_Missing Header: IUAI01/SCSC _ MADIS MDCRS/ARINC data)



Hey Tech Control, Big Brother monitoring has been flagging red for missing Latin American aircraft data again (IUAI01 SCSC). Can you please re-open this ticket for investigation? Thanks, Mary Beth

On Tue, 14 Sept 2021 at 10:24, NOAA ServiceNow Platform <address@hidden> wrote:
     INC0299374 has been Resolved

Your incident has been resolved and will automatically close in 10 days. If the issue is not resolved, you may revisit the ticket and add additional comments so that we can provide further assistance. You can also visit the NCO Knowledge Base for self-help assistance on your issue by clicking here.

The following comments were given about the Incident:

2021-09-14 10:24:09 EDT - John PercyAdditional comments
Closed Code: Not Solved (Not Reproducible)
Closed Notes: At 1415z, NCO-TC observes data from IUAI01/SCSC seems to have restored as of 1107z. Now showing consistently in FADD Database thru 1402z.
- Unknown what temporary issue may have impacted data delivery but it appears resolved.
- NCO-TC will monitor a while longer before closing ticket.
//JOHN//
2021-09-14 10:24:09 EDT - John PercyAdditional comments
At 1415z, NCO-TC observes data from IUAI01/SCSC seems to have restored as of 1107z. Now showing consistently in FADD Database thru 1402z.
- Unknown what temporary issue may have impacted data delivery but it appears resolved.
- NCO-TC closing ticket.
//JOHN//
2021-09-14 08:20:50 EDT - John PercyAdditional comments
At 1110z, DF-Eng Tony reports receiving WCOSS flags associated with data from LDM.Inbound.245; And last received data for header IUAI01/SCSC, was appx 0017z. No flags observed in monitoring tool.
- TC opening ticket and will ask for any input or observations from maintainers/providers of this data/application.

The following details were provided from the Alerting Tool:
BB-CP reflects Green Status Flag:
Source: LDM.Inbound.245
Last Received: Sep 14 2021 11:36AM
Threshold: 15
Latency: 0
Description: NOAA, NWS, NCO - MADIS MDCRS/ARINC data
//JOHN//

Some details of the ticket are included below:

End User:NCO Ops
Short description:WCOSS DEcoder Flags Associated with LDM.Inbound.245_Missing Header: IUAI01/SCSC _ MADIS MDCRS/ARINC data
Customer Impact Statement:Possible Delay in Data Dissemination
State:Resolved
Priority:High
Category:Data
Sub-Category:Delivery Issues
Assigned to:John Percy
Assignment group:NCO OMB Tech Control
Description:BB BLDR LDM.Inbound.245 - Status No impact
Close notes:At 1415z, NCO-TC observes data from IUAI01/SCSC seems to have restored as of 1107z. Now showing consistently in FADD Database thru 1402z.
- Unknown what temporary issue may have impacted data delivery but it appears resolved.
- NCO-TC will monitor a while longer before closing ticket.
//JOHN//

Click here to view the Incident: INC0299374


 
Ref:MSG5117490


--
Senior Duty Meteorologist
NOAA/NWS/NCEP/NCO/OMB